Amended
IN
Assembly
March 11, 2024 |
Introduced by Assembly Member Pellerin |
February 15, 2024 |
Existing law requires a telephone corporation, before withdrawing from the business of providing interexchange service to all of its customers or to an entire class of its customers, to provide those affected customers with a written notice containing certain information at least 30 days before the proposed transfer of those customers to another telephone corporation.
This bill would make nonsubstantive changes to that requirement.
(a)(1)Before a telephone corporation withdraws from the business of providing interexchange services to all of its customers or to an entire class of its customers, the telephone corporation or a person, firm, or corporation representing the telephone
corporation shall provide those affected customers with a written notice at least 30 days
before the proposed transfer of those customers to another telephone corporation. The notice shall include all of the following:
(A)A straightforward description of the proposed transfer.
(B)All applicable rates, terms, and conditions of the new service.
(C)A statement of the customer’s right to transfer to another telephone corporation.
(D)A toll-free customer service telephone number for the purpose of responding to customers’ questions.
(2)A transfer
of customer services shall be effectuated without charge.
(b)Subdivision (a) does not apply when the telephone corporation has entered into a written contract with the customer and when the change in telephone corporation results in no rate increase for the customer.