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1 | AN ACT concerning regulation.
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2 | Be it enacted by the People of the State of Illinois,
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3 | represented in the General Assembly:
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4 | Section 5. The Collection Agency Act is amended by | |||||||||||||||||||
5 | changing Section 9 as follows:
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6 | (205 ILCS 740/9) (was 225 ILCS 425/9)
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7 | (Section scheduled to be repealed on January 1, 2026)
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8 | Sec. 9. Disciplinary actions. | |||||||||||||||||||
9 | (a) The Department may refuse to issue or renew, or may
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10 | revoke, suspend, place on probation, reprimand or take other | |||||||||||||||||||
11 | disciplinary or non-disciplinary
action as the Department may | |||||||||||||||||||
12 | deem proper, including fines not to exceed $10,000 per | |||||||||||||||||||
13 | violation, for any one or any combination of the
following | |||||||||||||||||||
14 | causes:
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15 | (1) Material misstatement in furnishing information to | |||||||||||||||||||
16 | the Department. | |||||||||||||||||||
17 | (2) Violations of this Act or of the rules promulgated | |||||||||||||||||||
18 | hereunder.
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19 | (3) Conviction by plea of guilty or nolo contendere, | |||||||||||||||||||
20 | finding of guilt, jury verdict, or entry of judgment or by | |||||||||||||||||||
21 | sentencing of any crime, including, but not limited to, | |||||||||||||||||||
22 | convictions, preceding sentences of supervision, | |||||||||||||||||||
23 | conditional discharge, or first offender probation of the |
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1 | collection agency or any of the officers or owners of more | ||||||
2 | than 10% interest of the agency
of any crime under the laws | ||||||
3 | of any U.S. jurisdiction that (i) is a felony, (ii) is a | ||||||
4 | misdemeanor, an essential element of which is dishonesty, | ||||||
5 | or (iii) is directly related to the practice of a | ||||||
6 | collection agency.
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7 | (4) Fraud or misrepresentation in applying for, or | ||||||
8 | procuring, a license under this Act or in connection with | ||||||
9 | applying for renewal of a license
under this Act. | ||||||
10 | (5) Aiding or assisting another person in violating | ||||||
11 | any provision of this Act or rules adopted under this Act. | ||||||
12 | (6) Failing, within 60 days, to provide information in | ||||||
13 | response to a written request made by the Department.
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14 | (7) Habitual or excessive use or addiction to alcohol, | ||||||
15 | narcotics,
stimulants or any other chemical agent or drug | ||||||
16 | which results in the
inability to practice with reasonable | ||||||
17 | judgment, skill, or safety by any of
the officers or | ||||||
18 | owners of 10% or more interest of a collection agency.
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19 | (8) Discipline by another state, the District of | ||||||
20 | Columbia, a territory of the United States, or a foreign | ||||||
21 | nation, if at
least one of the grounds for the discipline | ||||||
22 | is the same or substantially
equivalent to those set forth | ||||||
23 | in this Act.
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24 | (9) A finding by the Department that the licensee, | ||||||
25 | after having his or her
license placed on probationary | ||||||
26 | status, has violated the terms of probation. |
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1 | (10) Willfully making or filing false records or | ||||||
2 | reports in his or her practice, including, but not limited | ||||||
3 | to, false records filed with State agencies or | ||||||
4 | departments.
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5 | (11) Practicing or attempting to practice under a | ||||||
6 | false or, except as provided by law, an assumed name.
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7 | (12) An adjudicated finding by the Federal Trade | ||||||
8 | Commission or other federal or State agency that a | ||||||
9 | licensee violated
the federal Fair Debt Collection | ||||||
10 | Practices Act or its rules.
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11 | (13) Failure to file a return, or to pay the tax, | ||||||
12 | penalty or interest
shown in a filed return, or to pay any | ||||||
13 | final assessment of tax, penalty or
interest, as required | ||||||
14 | by any tax Act administered by the Illinois
Department of | ||||||
15 | Revenue until such time as the requirements of any such | ||||||
16 | tax
Act are satisfied.
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17 | (14) Using or threatening to use force or violence to | ||||||
18 | cause physical
harm to a debtor, his or her family or his | ||||||
19 | or her property.
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20 | (15) Threatening to instigate an arrest or criminal | ||||||
21 | prosecution where no
basis for a criminal complaint | ||||||
22 | lawfully exists.
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23 | (16) Threatening the seizure, attachment or sale of a | ||||||
24 | debtor's property
where such action can only be taken | ||||||
25 | pursuant to court order without
disclosing that prior | ||||||
26 | court proceedings are required.
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1 | (17) Disclosing or threatening to disclose information | ||||||
2 | adversely
affecting a debtor's reputation for credit | ||||||
3 | worthiness with knowledge the
information is false.
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4 | (18) Threatening to initiate communication with a | ||||||
5 | debtor's
employer unless there has been a default of the | ||||||
6 | payment of the obligation
for at least 30 days and the | ||||||
7 | licensee has given at least 5 days prior written notice of | ||||||
8 | the intention to communicate with the
employer to the | ||||||
9 | employee to the last known address of the debtor.
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10 |
(19) Communicating with the debtor or any member of | ||||||
11 | the debtor's family
at such a time of day or night and with | ||||||
12 | such frequency as to constitute
harassment of the debtor | ||||||
13 | or any member of the debtor's family. For
purposes of this | ||||||
14 | Section the following conduct shall constitute harassment:
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15 | (A) Communicating with the debtor or any member of | ||||||
16 | his or her family
in connection with the collection of | ||||||
17 | any debt without the prior consent of the
debtor given | ||||||
18 | directly to the debt collector, or the express | ||||||
19 | permission of a
court of competent jurisdiction, at | ||||||
20 | any unusual time or place or a time or
place known or | ||||||
21 | which should be known to be inconvenient to the | ||||||
22 | debtor. In
the absence of knowledge of circumstances | ||||||
23 | to the contrary, a debt collector
shall assume that | ||||||
24 | the convenient time for communicating with a consumer | ||||||
25 | is
after 8 o'clock a.m. and before 9 o'clock p.m. in | ||||||
26 | the debtor's local time.
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1 | (B) The threat of publication or publication of a | ||||||
2 | list of consumers who
allegedly refuse to pay debts, | ||||||
3 | except to a consumer reporting agency.
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4 | (C) The threat of advertisement or advertisement | ||||||
5 | for sale of any debt to
coerce payment of the debt.
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6 | (D) Causing a telephone to ring or engaging any | ||||||
7 | person in telephone
conversation repeatedly or | ||||||
8 | continuously with intent to annoy, abuse, or
harass | ||||||
9 | any person at the called number.
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10 | (20) Using profane, obscene or abusive language in | ||||||
11 | communicating with a
debtor, his or her family or others.
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12 | (21) Disclosing or threatening to disclose information | ||||||
13 | relating to a
debtor's debt to any other person except | ||||||
14 | where such other person has
a legitimate business need for | ||||||
15 | the information or except where such
disclosure is | ||||||
16 | permitted by law.
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17 | (22) Disclosing or threatening to disclose information | ||||||
18 | concerning the
existence of a debt which the collection | ||||||
19 | agency knows to be
disputed by the debtor without | ||||||
20 | disclosing the fact that the debtor
disputes the debt.
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21 | (23) Engaging in any conduct that is intended to
cause | ||||||
22 | and did cause mental or physical illness to the debtor or | ||||||
23 | his
or her
family.
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24 | (24) Attempting or threatening to enforce a right or | ||||||
25 | remedy with
knowledge or reason to know that the right or | ||||||
26 | remedy does not exist.
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1 | (25) Failing to disclose to the debtor or his or her | ||||||
2 | family the legally authorized
corporate, partnership or | ||||||
3 | proprietary name, or other trade or business name,
under
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4 | which the collection agency is engaging in debt | ||||||
5 | collections.
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6 | (26) Using any form of communication which simulates | ||||||
7 | legal or judicial
process or which gives the appearance of | ||||||
8 | being authorized, issued, or
approved by a governmental | ||||||
9 | agency or official or by an attorney at law
when it is not.
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10 | (27) Using any badge, uniform, or other indicia of any | ||||||
11 | governmental
agency or official except as authorized by | ||||||
12 | law.
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13 | (28) Conducting business under any name or in any | ||||||
14 | manner which suggests
or implies that the collection | ||||||
15 | agency is a
branch of or is affiliated in any way with a | ||||||
16 | governmental agency or court if such
collection agency is | ||||||
17 | not.
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18 | (29) Failing to disclose, at the time of making any | ||||||
19 | demand for payment,
the name of the person to whom the debt | ||||||
20 | is owed and at the request of the
debtor, the address where | ||||||
21 | payment is to be made and the address of the
person to whom | ||||||
22 | the debt is owed.
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23 | (30) Misrepresenting the amount of the debt alleged to | ||||||
24 | be owed.
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25 | (31) Representing that an existing debt may be | ||||||
26 | increased by the addition
of attorney's fees, |
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1 | investigation fees or any other fees or charges when
such | ||||||
2 | fees or charges may not legally be added to the existing | ||||||
3 | debt.
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4 | (32) Representing that the collection agency is an | ||||||
5 | attorney at law or an
agent for an attorney if he or she is | ||||||
6 | not.
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7 | (33) Collecting or attempting to collect any interest | ||||||
8 | or other charge or
fee in excess of the actual debt unless | ||||||
9 | such interest or other
charge or fee is expressly | ||||||
10 | authorized by the agreement creating the debt unless | ||||||
11 | expressly authorized by law or unless in a commercial
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12 | transaction such interest or other charge or fee is | ||||||
13 | expressly authorized in
a subsequent agreement. Nothing in | ||||||
14 | this paragraph (33) shall prevent a debtor from choosing | ||||||
15 | to make a payment that includes a transaction fee paid by | ||||||
16 | the debtor if (i) the transaction fee does not exceed 3% of | ||||||
17 | the amount of the payment or $4.95 for the transaction, | ||||||
18 | whichever is less, (ii) an option to make the payment at no | ||||||
19 | cost to the debtor is disclosed and offered to the debtor, | ||||||
20 | (iii) the transaction fee is paid on a credit card or debit | ||||||
21 | card transaction and the fee is processed by an entity | ||||||
22 | that is independent and not affiliated with the collection | ||||||
23 | agency, and (iv) the transaction fee paid by the debtor is | ||||||
24 | remitted to the entity that processes the debtor's payment | ||||||
25 | and not to the collection agency. If a contingency or | ||||||
26 | hourly fee arrangement (i) is
established under an |
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1 | agreement between a collection agency and a creditor to
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2 | collect a debt and (ii) is paid by a debtor pursuant to a | ||||||
3 | contract between the
debtor and the creditor, then that | ||||||
4 | fee arrangement does not violate this
Section unless the | ||||||
5 | fee is unreasonable. The Department shall determine what
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6 | constitutes a reasonable collection fee.
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7 | (34) Communicating or threatening to communicate with | ||||||
8 | a debtor when the
collection agency is informed in writing | ||||||
9 | by an attorney that the attorney
represents the debtor | ||||||
10 | concerning the debt. If the attorney fails to respond | ||||||
11 | within a reasonable period of
time, the collector may | ||||||
12 | communicate with the debtor. The collector may
communicate | ||||||
13 | with the debtor when the attorney gives his or her | ||||||
14 | consent.
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15 | (35) Engaging in dishonorable, unethical, or | ||||||
16 | unprofessional conduct of a
character likely to deceive, | ||||||
17 | defraud, or harm the public.
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18 | (b) No collection agency while collecting or attempting to | ||||||
19 | collect a debt shall
engage in any of the Acts specified in | ||||||
20 | this Section, each of which shall
be unlawful practice.
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21 | (Source: P.A. 102-975, eff. 1-1-23 .)
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