Bill Text: CA AB2068 | 2023-2024 | Regular Session | Amended
Bill Title: State agencies: call center work: reporting information.
Spectrum: Partisan Bill (Democrat 1-0)
Status: (Enrolled) 2024-08-30 - Senate amendments concurred in. To Engrossing and Enrolling. (Ayes 74. Noes 0.). [AB2068 Detail]
Download: California-2023-AB2068-Amended.html
Amended
IN
Senate
August 23, 2024 |
Amended
IN
Senate
June 05, 2024 |
Amended
IN
Assembly
May 20, 2024 |
Amended
IN
Assembly
March 18, 2024 |
Introduced by Assembly Member Ortega |
February 05, 2024 |
LEGISLATIVE COUNSEL'S DIGEST
Existing law generally regulates the wages, hours, and working conditions of people employed in any occupation. Existing law creates the Division of Labor Standards Enforcement, the head of which is the Labor Commissioner. Existing law authorizes the Labor Commissioner to enforce certain notice requirements concerning a mass layoff, relocation, or termination of employees, including call center employees.
Existing law prohibits a call center employer from ordering a relocation of its call center, or one or more of its facilities or operating units within a call center, unless notice of the relocation is provided to the affected employees and the Employment Development Department, local workforce investment board, and the chief elected official of each city and county government within which the termination,
relocation, or mass layoff occurs, as specified.
Digest Key
Vote: MAJORITY Appropriation: NO Fiscal Committee: YES Local Program: NOBill Text
The people of the State of California do enact as follows:
SECTION 1.
Section 10299.5 is added to the Public Contract Code, to read:10299.5.
(a) (1) On and after January 1, 2025, subject to limited exceptions as set forth in subdivision (d), each state agency that enters into a contract with a private entity solely for call center work to provide public or customer service for that state agency or another state agency shall provide a report to the department that contains all of the information set forth in paragraph (2).(a)On and after January 1, 2025, each state agency that enters into a contract with a private entity specifically for call center work to provide public or customer service for that state agency or another state agency shall provide a report to the Labor Commissioner that contains all of the following:
(1)The number of total jobs, including call center jobs, and the overall percentage that shall be located within the state, as well as the number and percentage of jobs, including call center jobs, that
shall be located in any other state or states as well as identifying the state and type of jobs located in those states.
(2)For call center jobs, the projected percentage of initial calls that shall be routed to workers within the state, and the percentage of initial calls that shall be routed and handled by workers located in any other state or states.
(3)The information reported pursuant to paragraphs (1) and (2) includes calls and jobs that are contingent upon an overflow or other condition that is outside of typical requirements.
(b)The
reporting requirements of subdivision (a) shall include the initial projections as well as the projections for the end of the contract term.
(c)The Labor Commissioner shall maintain a master list of contracts pursuant to this section and an aggregate number of call center jobs, including how many are located in another state and the financial cost of these out-of-state jobs. This list shall be made available, upon request, to any member of the public.
(d)The Labor Commissioner may disclose aggregated data describing the information contained in subdivisions (a) and (b), upon request, to any member of the public.
(e)For purposes of this section, “state agency” means any agency, department, division, commission, board, bureau, officer, or other authority of the State of California.