Bill Text: CA SB729 | 2015-2016 | Regular Session | Introduced

California Senate Bill 729 (Prior Session Legislation)

Introduced

Bill Title: Consumer complaints.

Spectrum: Partisan Bill (Democrat 1-0)

Status: (Failed) 2016-02-01 - Returned to Secretary of Senate pursuant to Joint Rule 56. [SB729 Detail]

Download: California-2015-SB729-Introduced.html

BILL NUMBER: SB 729	INTRODUCED
	BILL TEXT


INTRODUCED BY   Senator Wieckowski

                        FEBRUARY 27, 2015

   An act to amend Section 326 of the Business and Professions Code,
relating to consumer complaints.


	LEGISLATIVE COUNSEL'S DIGEST


   SB 729, as introduced, Wieckowski. Consumer complaints.
   The Consumer Affairs Act requires the Director of the Department
of Consumer Affairs to administer and enforce that act to protect and
promote the interests of consumers regarding the purchase of goods
or services. The director, upon receipt of a consumer complaint
relating to specified violations, is required to forward any valid
complaint to the local, state, or federal agency whose authority
provides the most effective means to secure the relief. The act
requires the director to advise the consumer of the action taken on
the complaint, as appropriate, and of any other means that may be
available to the consumer to secure relief.
   This bill would make nonsubstantive changes to those consumer
complaint provisions.
   Vote: majority. Appropriation: no. Fiscal committee: no.
State-mandated local program: no.


THE PEOPLE OF THE STATE OF CALIFORNIA DO ENACT AS FOLLOWS:

  SECTION 1.  Section 326 of the Business and Professions Code is
amended to read:
   326.  (a) Upon receipt of  any   a 
complaint pursuant to Section 325, the director may notify the person
against whom the complaint is made of the nature of the complaint
and may request appropriate relief for the consumer.
   (b)  (1)    The director shall also transmit any
valid complaint to the local,  state   state,
 or federal agency whose authority provides the most effective
means to secure the relief. 
    The 
    (2)     The  director shall, if
appropriate, advise the consumer of the action taken on the complaint
and of any other means  which   that  may
be available to the consumer to secure relief.
   (c) If the director receives a complaint or receives information
from any source indicating a probable violation of any law, rule, or
order of any regulatory agency of the state, or if a pattern of
complaints from consumers develops, the director shall transmit any
complaint he or she considers to be valid to any appropriate law
enforcement or regulatory agency and any evidence or information he
or she may have concerning the probable violation or pattern of
complaints or request the Attorney General to undertake appropriate
legal action. It shall be the continuing duty of the director to
discern patterns of complaints and to ascertain the nature and extent
of action taken with respect to the probable violations or pattern
of complaints.