Bill Amendment: FL S0798 | 2015 | Regular Session
NOTE: For additional amemendments please see the Bill Drafting List
Bill Title: Household Moving Services
Status: 2015-04-28 - Died on Calendar [S0798 Detail]
Download: Florida-2015-S0798-Senate_Committee_Substitue_Amendment_419526_Amendment_949376_.html
Bill Title: Household Moving Services
Status: 2015-04-28 - Died on Calendar [S0798 Detail]
Download: Florida-2015-S0798-Senate_Committee_Substitue_Amendment_419526_Amendment_949376_.html
Florida Senate - 2015 COMMITTEE AMENDMENT Bill No. CS for SB 798 Ì4195268Î419526 LEGISLATIVE ACTION Senate . House . . . . . ————————————————————————————————————————————————————————————————— ————————————————————————————————————————————————————————————————— Appropriations Subcommittee on General Government (Lee) recommended the following: 1 Senate Substitute for Amendment (949376) (with title 2 amendment) 3 4 Delete lines 82 - 567 5 and insert: 6 Section 1. Present subsections (2) through (5) of section 7 507.01, Florida Statutes, are redesignated as subsections (3) 8 through (6), respectively, present subsections (9), (10), and 9 (11) of that section are redesignated as subsections (10), (11), 10 and (12), respectively, present subsections (12) and (13) of 11 that section are redesignated as subsections (14) and (15), 12 respectively, new subsections (2), (9), and (13) are added to 13 that section, and present subsections (6) and (9) are amended, 14 to read: 15 507.01 Definitions.—As used in this chapter, the term: 16 (2) “Additional services” means any additional 17 transportation of household goods which is performed by a mover, 18 is not specifically included in a binding estimate or contract, 19 and results in a charge to the shipper. 20(6) “Estimate” means a written document that sets forth the21total costs and describes the basis of those costs, relating to22a shipper’s household move, including, but not limited to, the23loading, transportation or shipment, and unloading of household24goods and accessorial services.25 (9) “Impracticable operations” means conditions arising 26 after execution of a contract for household moving services 27 which make it impractical for a mover to perform pickup or 28 delivery services for a household move. 29 (10)(9)“Mover” means a person who, for compensation, 30 contracts for or engages in the loading, transportation or 31 shipment, or unloading of household goods as part of a household 32 move. The term does not include a postal, courier, envelope, or 33 package service that, or a personal laborer who, does not 34 advertiseitselfas a mover or moving service. 35 (13) “Personal laborer” means an individual hired directly 36 by the shipper to assist in the loading and unloading of the 37 shipper’s own household goods. The term does not include any 38 individual who has contracted with or is compensated by a third 39 party or whose services are brokered as part of a household 40 move. 41 Section 2. Subsection (3) of section 507.02, Florida 42 Statutes, is amended to read: 43 507.02 Construction; intent; application.— 44 (3) This chapter is intended to provide consistency and 45 transparency in moving practices and to secure the satisfaction 46 and confidence of shippers and members of the public when using 47 a mover. 48 Section 3. Subsections (1), (3), (4), and (5) of section 49 507.04, Florida Statutes, are amended to read: 50 507.04 Required insurance coverages; liability limitations; 51 valuation coverage.— 52 (1) CARGO LIABILITY INSURANCE.— 53 (a)1. Except as provided in paragraph (b), each mover 54 operating in this state must maintain current and valid cargo 55 liability insurance coverage of at least $10,000 per shipment 56 for the loss or damage of household goods resulting from the 57 negligence of the mover or its employees or agents. 58 2. The mover must provide the department with evidence of 59 liability insurance coverage before the mover is registered with 60 the department under s. 507.03. All insurance coverage 61 maintained by a mover must remain in effect throughout the 62 mover’s registration period.A mover’s failure to maintain63insurance coverage in accordance with this paragraph constitutes64an immediate threat to the public health, safety, and welfare.65If a mover fails to maintain insurance coverage, the department66may immediately suspend the mover’s registration or eligibility67for registration, and the mover must immediately cease operating68as a mover in this state. In addition, and notwithstanding the69availability of any administrative relief pursuant to chapter70120, the department may seek from the appropriate circuit court71an immediate injunction prohibiting the mover from operating in72this state until the mover complies with this paragraph, a civil73penalty not to exceed $5,000, and court costs.74 (b) A mover that operates two or fewer vehicles, in lieu of 75 maintaining the cargo liability insurance coverage required 76 under paragraph (a), may, and each moving broker must, maintain 77 one of the following alternative coverages: 78 1. A performance bond in the amount of $25,000, for which 79 the surety of the bond must be a surety company authorized to 80 conduct business in this state; or 81 2. A certificate of deposit in a Florida banking 82 institution in the amount of $25,000. 83 84 The original bond or certificate of deposit must be filed with 85 the department and must designate the department as the sole 86 beneficiary. The department must use the bond or certificate of 87 deposit exclusively for the payment of claims to consumers who 88 are injured by the fraud, misrepresentation, breach of contract, 89 misfeasance, malfeasance, or financial failure of the mover or 90 moving broker or by a violation of this chapter by the mover or 91 broker. Liability for these injuries may be determined in an 92 administrative proceeding of the department or through a civil 93 action in a court of competent jurisdiction. However, claims 94 against the bond or certificate of deposit must only be paid, in 95 amounts not to exceed the determined liability for these 96 injuries, by order of the department in an administrative 97 proceeding. The bond or certificate of deposit is subject to 98 successive claims, but the aggregate amount of these claims may 99 not exceed the amount of the bond or certificate of deposit. 100 (3) INSURANCE COVERAGES.—The insurance coverages required 101 under paragraph (1)(a) and subsection (2) must be issued by an 102 insurance company or carrier licensed to transact business in 103 this state under the Florida Insurance Code as designated in s. 104 624.01. The department shall require a mover to present a 105 certificate of insurance of the required coverages before 106 issuance or renewal of a registration certificate under s. 107 507.03. The department shall be named as a certificateholder in 108 the certificate and must be notified at least 10 days before 109 cancellation of insurance coverage. A mover’s failure to 110 maintain insurance coverage constitutes an immediate threat to 111 the public health, safety, and welfare. If a mover fails to 112 maintain insurance coverage, the department may immediately 113 suspend the mover’s registration or eligibility for 114 registration, and the mover must immediately cease operating as 115 a mover in this state. In addition, and notwithstanding the 116 availability of any administrative relief pursuant to chapter 117 120, the department may seek from the appropriate circuit court 118 an immediate injunction prohibiting the mover from operating in 119 this state until the mover complies with this paragraph. The 120 mover may also be assessed a civil penalty not to exceed $5,000 121 and court costs. 122 (4)LIABILITY LIMITATIONS; VALUATION RATES.—A mover may not123limit its liability for the loss or damage of household goods to124a valuation rate that is less than 60 cents per pound per125article. A provision of a contract for moving services is void126if the provision limits a mover’s liability to a valuation rate127that is less than the minimum rate under this subsection. If a128mover limits its liability for a shipper’s goods, the mover must129disclose the limitation, including the valuation rate, to the130shipper in writing at the time that the estimate and contract131for services are executed and before any moving or accessorial132services are provided. The disclosure must also inform the133shipper of the opportunity to purchase valuation coverage if the134mover offers that coverage under subsection (5).135(5)VALUATION COVERAGE.—A mover shallmayoffer valuation 136 coverage to compensate a shipper for the loss or damage of the 137 shipper’s household goods that are lost or damaged during a 138 household move.If a mover offers valuation coverage,The 139 coverage must indemnify the shipper for at least the cost of 140 repair or replacement of the goods, unless waived or amended by 141 the shipper. The shipper may waive or amend the valuation 142 coverage, and the waiver must be made in a signed acknowledgment 143 in the contractminimum valuation rate required under subsection144(4). The mover must disclose the terms of the coverage to the 145 shipper in writing, including any deductibles, inat the time146thatthe binding estimate and again when the contract for 147 services isareexecuted and before any moving or accessorial 148 services are provided. The disclosure must inform the shipper of 149 the cost of the valuation coverage, if anythe valuation rate of150the coverage, and the opportunity to reject the coverage.If151valuation coverage compensates a shipper for at least the152minimum valuation rate required under subsection (4), the153coverage satisfies the mover’s liability for the minimum154valuation rate.155 Section 4. Section 507.05, Florida Statutes, is amended to 156 read: 157 507.05 Physical surveys, binding estimates, and contracts 158 for service.—Before providing any moving or accessorial159services, a contract and estimate must be provided to a160prospective shipper in writing, must be signed and dated by the161shipper and the mover, and must include:162 (1) PHYSICAL SURVEY.—A mover must conduct a physical survey 163 of the household goods to be moved and provide the prospective 164 shipper with a binding estimate of the cost of the move. 165 (2) WAIVER OF SURVEY.—A shipper may elect to waive the 166 physical survey, and such waiver must be in writing and signed 167 by the shipper before the household goods are loaded. The mover 168 shall retain a copy of the waiver as an addendum to the contract 169 for service. 170 (3) BINDING ESTIMATE.—Before executing a contract for 171 service for a household move, and at least 48 hours before the 172 scheduled time and date of a shipment of household goods, a 173 mover must provide a binding estimate of the total charges, 174 including, but not limited to, the loading, transportation or 175 shipment, and unloading of household goods and accessorial 176 services. The binding estimate shall be based on a physical 177 survey conducted pursuant to subsection (1), unless waived 178 pursuant to subsection (2). 179 (a) The shipper may waive the binding estimate if the 180 waiver is made by signed or electronic acknowledgment before the 181 commencement of the 48-hour period before the household goods 182 are loaded. The mover shall retain a copy of the waiver as an 183 addendum to the contract for services. To be enforceable, a 184 waiver executed under this paragraph must, at a minimum, include 185 a statement in uppercase type that is at least 5 points larger 186 than, and clearly distinguishable from, the rest of the text of 187 the waiver or release containing the statement. The exact 188 statement to be included in a waiver of a binding estimate to be 189 used by all movers shall be determined by the department in 190 rulemaking and must include a delineation of the specific rights 191 that a shipper may lose by waiving the binding estimate. 192 (b) The shipper may also waive the 48-hour period if the 193 moving services requested commence within 48 hours of the 194 shipper’s initial contact with the mover contracted to perform 195 the moving services. 196 (c) At a minimum, the binding estimate must include all of 197 the following: 198 1. The table of measures used by the mover or the mover’s 199 agent in preparing the estimate. 200 2. The date the estimate was prepared and the proposed date 201 of the move, if any. 202 3. An itemized breakdown and description of services, and 203 the total cost to the shipper of loading, transporting or 204 shipping, unloading, and accessorial services. 205 4. A statement that the estimate is binding on the mover 206 and the shipper and that the charges shown apply only to those 207 services specifically identified in the estimate. 208 5. Identification of acceptable forms of payment. 209 (d) A mover may charge a one-time fee, not to exceed $100, 210 for providing a binding estimate. 211 (e) The binding estimate must be signed by the mover and 212 the shipper, and a copy must be provided to the shipper by the 213 mover at the time that the estimate is signed. 214 (f) A binding estimate may only be amended by the mover 215 before the scheduled loading of household goods for shipment 216 when the shipper has requested additional services of the mover 217 not previously disclosed in the original binding estimate, or 218 upon mutual agreement of the mover and the shipper. Once a mover 219 begins to load the household goods for a move, failure to 220 execute a new binding estimate signifies the mover has 221 reaffirmed the original binding estimate. 222 (g) A mover may not collect more than the amount of the 223 binding estimate unless: 224 1. The shipper waives receipt of a binding estimate under 225 this subsection. 226 2. The shipper tenders additional household goods, requests 227 additional services, or requires services that are not 228 specifically included in the binding estimate, in which case the 229 mover is not required to honor the estimate. If, despite the 230 addition of household goods or the need for additional services, 231 the mover chooses to perform the move, it must, before loading 232 the household goods, inform the shipper of the associated 233 charges in writing. The mover may require full payment at the 234 destination for the costs associated with the additional 235 requested services and the full amount of the original binding 236 estimate. 237 3. Upon issuance of the contract for services, the mover 238 advises the shipper, in advance of performing additional 239 services, including accessorial services, that such services are 240 essential to properly performing the move. The mover must allow 241 the shipper at least 1 hour to determine whether to authorize 242 the additional services. 243 a. If the shipper agrees to pay for the additional 244 services, the mover must execute a written addendum to the 245 contract for services, which must be signed by the shipper. The 246 addendum may be sent to the shipper by facsimile, e-mail, 247 overnight courier, or certified mail, with return receipt 248 requested. The mover must bill the shipper for the agreed upon 249 additional services within 15 days after the delivery of those 250 additional services pursuant to s. 507.06. 251 b. If the shipper does not agree to pay for the additional 252 services, the mover may perform and, pursuant to s. 507.06, bill 253 the shipper for those additional services necessary to complete 254 the delivery. 255 (h) A mover shall retain a copy of the binding estimate for 256 each move performed for at least 1 year after its preparation 257 date as an attachment to the contract for service. 258 (4) CONTRACT FOR SERVICE.—Before providing any moving or 259 accessorial services, a mover must provide a contract for 260 service to the shipper, which the shipper must sign and date. 261 (a) At a minimum, the contract for service must include: 262 1.(1)The name, telephone number, and physical address 263 where the mover’s employees are available during normal business 264 hours. 265 2.(2)The date the contract wasor estimate isprepared and 266 theanyproposed date of the move, if any. 267 3.(3)The name and address of the shipper, the addresses 268 where the articles are to be picked up and delivered, and a 269 telephone number where the shipper may be reached. 270 4.(4)The name, telephone number, and physical address of 271 any location where the household goods will be held pending 272 further transportation, including situations in whichwherethe 273 mover retains possession of household goods pending resolution 274 of a fee dispute with the shipper. 275 5.(5)A binding estimate provided in accordance with 276 subsection (3)An itemized breakdown and description and total277of all costs and services for loading, transportation or278shipment, unloading, and accessorial services to be provided279during a household move or storage of household goods. 280 6. The total charges owed by the shipper based on the 281 binding estimate and the terms and conditions for their payment, 282 including any required minimum payment. 283 7. If the household goods are transported under an 284 agreement to collect payment upon delivery, the maximum payment 285 that the mover may demand at the time of delivery. 286 8.(6)Acceptable forms of payment, which must be clearly 287 and conspicuously disclosed to the shipper on the binding 288 estimate and the contract for services. A mover mustshall289 accept at leasta minimum oftwo of the three following forms of 290 payment: 291 a.(a)Cash, cashier’s check, money order, or traveler’s 292 check; 293 b.(b)Valid personal check, showing upon its face the name 294 and address of the shipper or authorized representative; or 295 c.(c)Valid credit card, which shall include, but not be 296 limited to, Visa or MasterCard.A mover must clearly and297conspicuously disclose to the shipper in the estimate and298contract for services the forms of payments the mover will299accept, including the forms of payment described inparagraphs300(a)-(c).301 (b) Each addendum to the contract for service is an 302 integral part of the contract. 303 (c) A copy of the contract for service must accompany the 304 household goods whenever they are in the mover’s or the mover’s 305 agent’s possession. Before a vehicle that is being used for the 306 move leaves the point of origin, the driver responsible for the 307 move must have the contract for service in his or her 308 possession. 309 (d) A mover shall retain a contract for service for each 310 move it performs for at least 1 year after the date the contract 311 for service was signed. 312 Section 5. Section 507.054, Florida Statutes, is created to 313 read: 314 507.054 Publication.— 315 (1) The department shall prepare a publication that 316 includes a summary of the rights and responsibilities of, and 317 remedies available to movers and shippers under this chapter. 318 The publication must include a statement that a mover’s failure 319 to relinquish household goods as required by this chapter 320 constitutes a felony of the third degree, punishable as provided 321 in s. 775.082, s. 775.083, or s. 775.084, that any other 322 violation of this chapter constitutes a misdemeanor of the first 323 degree, punishable as provided in s. 775.082 or s. 775.083, and 324 that any violation of this chapter constitutes a violation of 325 the Florida Deceptive and Unfair Trade Practices Act. The 326 publication must also include a notice to the shipper about the 327 potential risks of shipping sentimental or family heirloom 328 items. 329 (2) A mover may provide exact copies of the department’s 330 publication to shippers or may customize the color, design, and 331 dimension of the front and back covers of the standard 332 department publication. If the mover customizes the publication, 333 the customized publication must include the content specified in 334 subsection (1) and meet the following requirements: 335 (a) The font size used must be at least 10 points, with the 336 exception that the following must appear prominently on the 337 front cover in at least 12-point boldface type: “Your Rights and 338 Responsibilities When You Move. Furnished by Your Mover, as 339 Required by Florida Law.” 340 (b) The size of the booklet must be at least 36 square 341 inches. 342 (3) The shipper must acknowledge receipt of the publication 343 by signed acknowledgement in the contract. 344 Section 6. Section 507.055, Florida Statutes, is created to 345 read: 346 507.055 Required disclosure and acknowledgment of rights 347 and remedies.—Before executing a contract for service for a 348 move, a mover must provide to a prospective shipper all of the 349 following: 350 (1) The publication required under s. 507.054. 351 (2) A concise, easy-to-read, and accurate binding estimate 352 required under s. 507.05(3). 353 Section 7. Subsections (1) and (3) of section 507.06, 354 Florida Statutes, are amended, and subsection (4) is added to 355 that section, to read: 356 507.06 Delivery and storage of household goods.— 357 (1) On the agreed upon delivery date or within the 358 timeframe specified in the contract for service, a mover must 359 relinquish household goods to a shipper and must place the 360 household goods inside a shipper’s dwelling or, if directed by 361 the shipper, inside a storehouse or warehouse that is owned or 362 rented by the shipper or the shipper’s agent, unless the shipper 363 has not tendered payment pursuant to s. 507.065in the amount364specified in a written contract or estimate signed and dated by365the shipper. This requirement may be waived by the shipper. A 366 mover may not, under any circumstances, refuse to relinquish 367 prescription medicines and household goods for use by children, 368 including children’s furniture, clothing, or toys, under any369circumstances. 370 (3) A mover that lawfully fails to relinquish a shipper’s 371 household goods may place the goods in storage until payment in 372 accordance with s. 507.065 is tendered; however, the mover must 373 notify the shipper of the location where the goods are stored 374 and the amount due within 5 days after receipt of a written 375 request for that information from the shipper, which request 376 must include the address where the shipper may receive the 377 notice. A mover may not require a prospective shipper to waive 378 any rights or requirements under this section. 379 (4) If a mover becomes aware that it will be unable to 380 perform either the pickup or the delivery of household goods on 381 the date agreed upon or during the timeframe specified in the 382 contract for service due to circumstances not anticipated by the 383 contract, the mover shall notify the shipper of the delay and 384 advise the shipper of the amended date or timeframe within which 385 the mover expects to pick up or deliver the household goods in a 386 timely manner. 387 Section 8. Section 507.065, Florida Statutes, is created to 388 read: 389 507.065 Payment.— 390 (1) Except as provided in s. 507.05(3), the maximum amount 391 that a mover may charge before relinquishing household goods to 392 a shipper is the exact amount of the binding estimate, unless 393 waived by the shipper, plus charges for any additional services 394 requested or agreed to in writing by the shipper after the 395 contract for service was issued and for impracticable 396 operations, if applicable. 397 (2) A mover must bill a shipper for any charges assessed 398 under this chapter which are not collected upon delivery of 399 household goods at their destination within 15 days after such 400 delivery. A mover may assess a late fee for any uncollected 401 charges if the shipper fails to make payment within 30 days 402 after receipt of the bill. 403 Section 9. Subsections (1), (4), and (5) and paragraphs (a) 404 and (b) of subsection (6), of section 507.07, Florida Statutes, 405 are amended, to read: 406 507.07 Violations.—It is a violation of this chapter: 407 (1) To operateconduct business as a mover or moving408broker, or advertise to engagein violationthe businessof 409movingor fail to comply with ss. 507.03-507.10, or any other 410 requirement under this chapteroffering to move, without being411registered with the department. 412 (4) To increase the contracted costfail to honor and413comply with all provisions of the contractfor moving services 414 in any way other than provided for in this chapteror bill of415lading regarding the purchaser’s rights, benefits, and416privileges thereunder. 417 (5) To withhold delivery of household goods or in any way 418 hold household goods in storage against the expressed wishes of 419 the shipper if payment has been made as delineated in the 420 estimate or contract for services, or pursuant to this chapter. 421 (6)(a) To include in any contract any provision purporting422to waive or limit any right or benefit provided to shippers423under this chapter.424 (a)(b)Unless expressly authorized by this chapter, to seek 425 or solicit a waiver or acceptance of limitation from a shipper 426 concerning rights or benefits provided under this chapter. 427 Section 10. Section 507.09, Florida Statutes, is amended to 428 read: 429 507.09 Administrative remedies; penalties.— 430 (1) The department may enter an order doing one or more of 431 the following if the department finds that a mover or moving 432 broker, or a person employed or contracted by a mover or broker, 433 has violated or is operating in violation of this chapter or the 434 rules or orders issued pursuant to this chapter: 435 (a) Issuing a notice of noncompliance under s. 120.695. 436 (b) Imposing an administrative fine in the Class II 437 category pursuant to s. 570.971 for each act or omission. 438 (c) Directing that the person cease and desist specified 439 activities. 440 (d) Refusing to register or revoking or suspending a 441 registration. 442 (e) Placing the registrant on probation, subject to the 443 conditions specified by the department. 444 (2) The department shall, upon notification and subsequent 445 written verification by a law enforcement agency, a court, a 446 state attorney, or the Department of Law Enforcement, 447 immediately suspend a registration or the processing of an 448 application for a registration if the registrant, applicant, or 449 an officer or director of the registrant or applicant is 450 formally charged with a crime involving fraud, theft, larceny, 451 embezzlement, or fraudulent conversion or misappropriation of 452 property or a crime arising from conduct during a movement of 453 household goods until final disposition of the case or removal 454 or resignation of that officer or director. 455 (3) The administrative proceedings thatwhichcould result 456 in the entry of an order imposing any of the penalties specified 457 in subsection (1) or subsection (2) are governed by chapter 120. 458(3)The department may adopt rules under ss. 120.536(1) and459120.54 to administer this chapter.460 Section 11. Subsection (4) of section 507.10, Florida 461 Statutes, is amended to read: 462 507.10 Civil penalties; remedies.— 463 (4) Except as expressly authorized by this chapter, any 464 provision in a contract for services or bill of lading from a 465 mover or moving broker that purports to waive, limit, restrict, 466 or avoid any of the duties, obligations, or prescriptions of the 467 mover or broker, as provided in this chapter, is void. 468 Section 12. Section 507.11, Florida Statutes, is amended to 469 read: 470 507.11 Criminal penalties.— 471 (1) The refusal of a mover or a mover’s employee, agent, or 472 contractor to comply with an order from a law enforcement 473 officer to relinquish a shipper’s household goods after the 474 officer determines that the shipper has tendered payment in 475 accordance with s. 507.065of the amount of a476 477 ================= T I T L E A M E N D M E N T ================ 478 And the title is amended as follows: 479 Delete lines 15 - 75 480 and insert: 481 cost of repair or replacement goods unless waived or 482 amended by the shipper; authorizing the shipper to 483 waive or amend the valuation coverage; requiring that 484 the waiver be made in a signed acknowledgment in the 485 contract; revising the time at which the mover must 486 disclose the terms of the coverage to the shipper in 487 writing, including any deductibles; revising the 488 information that the disclosure must provide to the 489 shipper; amending s. 507.05, F.S.; requiring a mover 490 to conduct a physical survey and provide a binding 491 estimate in certain circumstances unless waived by the 492 shipper; requiring specified content for the binding 493 estimate; authorizing a shipper to waive the binding 494 estimate in certain circumstances; authorizing the 495 mover to provide a maximum one-time fee for providing 496 a binding estimate; requiring the mover and shipper to 497 sign the estimate; requiring the mover to provide the 498 shipper with a copy of the estimate at the time of 499 signature; providing that a binding estimate may only 500 be amended under certain circumstances; authorizing a 501 mover to charge more than the binding estimate in 502 certain circumstances; requiring a mover to allow a 503 shipper to consider whether additional services are 504 needed; requiring a mover to retain a copy of the 505 binding estimate for a specified period; requiring a 506 mover to provide a contract for service to the shipper 507 before providing moving or accessorial services; 508 requiring a driver to have possession of the contract 509 before leaving the point of origin; requiring a mover 510 to retain a contract of service for a specified 511 period; creating s. 507.054, F.S.; requiring the 512 department to prepare a publication that summarizes 513 the rights and responsibilities of, and remedies 514 available to, movers and shippers; requiring the 515 publication to meet certain specifications; creating 516 s. 507.055, F.S.; requiring a mover to provide certain 517 disclosures to a prospective shipper; amending s. 518 507.06, F.S.; requiring a mover to tender household 519 goods for delivery on the agreed upon delivery date or 520 within a specified period unless waived by the 521 shipper; requiring a mover to notify and provide 522 certain information to a shipper if the mover is 523 unable to perform delivery on the agreed upon date or 524 during the specified period; creating s. 507.065, 525 F.S.; providing a maximum amount that a mover may 526 charge a shipper unless waived by the shipper; 527 requiring a mover to bill a shipper for specified 528 charges in certain circumstances; authorizing a mover 529 to assess a late fee for any uncollected charges in 530 certain circumstances; amending s. 507.07, F.S.; 531 providing that it is a violation of ch. 507, F.S., to 532 fail to comply with specified provisions; providing 533 that it is a violation of ch. 507, F.S., to increase 534 the contracted cost for moving services in certain 535 circumstances; conforming provisions to changes made 536 by this act; amending s. 507.09, F.S.; requiring the 537 department, upon verification by certain entities, to 538 immediately suspend a registration or the processing 539 of an application for a registration in certain 540 circumstances; amending s. 507.10, F.S.; conforming a 541 provision to a change made by this act; amending s. 542 507.11, F.S.; providing