Bill Text: HI HCR145 | 2021 | Regular Session | Introduced
Bill Title: Urging The Department Of Labor And Industrial Relations To Prioritize Clear, Consistent, And Accessible Communication With Unemployment Benefit Applicants.
Spectrum: Partisan Bill (Democrat 11-0)
Status: (Introduced - Dead) 2021-03-15 - Referred to LAT, FIN, referral sheet 25 [HCR145 Detail]
Download: Hawaii-2021-HCR145-Introduced.html
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HOUSE OF REPRESENTATIVES |
H.C.R. NO. |
145 |
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THIRTY-FIRST LEGISLATURE, 2021 |
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STATE OF HAWAII |
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HOUSE CONCURRENT
RESOLUTION
URGING THE DEPARTMENT OF LABOR AND INDUSTRIAL RELATIONS TO PRIORITIZE CLEAR, CONSISTENT, and accessible COMMUNICATION WITH UNEMPLOYMENT BENEFIT APPLICANTS.
WHEREAS, the coronavirus disease 2019 (COVID-19) pandemic has severely damaged Hawaii's economy, causing record levels of unemployment; and
WHEREAS, in 2020, the State experienced a net loss of approximately one hundred thousand jobs, the highest rate of per-capita job loss in the country; and
WHEREAS, unemployed residents have been forced to seek help through Unemployment Insurance, Pandemic Unemployment Assistance, Pandemic Emergency Unemployment Compensation, and other state and federal compensation programs; and
WHEREAS, the antiquated and limited technology used by the Department of Labor and Industrial Relations has caused significant delays in processing the high volume of benefit applications; and
WHEREAS, many applicants have reported that communicating with the Department has been difficult and frustrating, with e-mails and telephone calls going unanswered; and
WHEREAS, anxious applicants should be able to communicate with the Department to check on the status of their cases, ask questions, or update documents; now, therefore,
BE IT RESOLVED by the House of Representatives of the Thirty-first Legislature of the State of Hawaii, Regular Session of 2021, the Senate concurring, that the Department of Labor and Industrial Relations is urged to prioritize clear, consistent, and accessible communication with all unemployment benefit applicants; and
BE IT FURTHER RESOLVED that the Department of Labor and Industrial Relations is urged to ensure that all Department telephone lines and e-mail addresses are functioning and that the Department's contact information is readily accessible to all applicants; and
BE IT FURTHER RESOLVED that certified copies of this Concurrent Resolution be transmitted to the Governor, Lieutenant Governor, and Director of Labor and Industrial Relations.
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OFFERED BY: |
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DLIR; Unemployment Benefits; Communication
