Bill Amendment: IL HB3515 | 2023-2024 | 103rd General Assembly

NOTE: For additional amemendments please see the Bill Drafting List

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Bill Title: CUSTOMER SUPPORT SERVICE

Status: 2025-01-07 - Session Sine Die [HB3515 Detail]

Download: Illinois-2023-HB3515-House_Amendment_001.html

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Rep. Dan Caulkins

Filed: 3/8/2023

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AMENDMENT TO HOUSE BILL 3515
AMENDMENT NO. ______. Amend House Bill 3515 by replacing
everything after the enacting clause with the following:
"Section 5. The Consumer Fraud and Deceptive Business
Practices Act is amended by adding Section 2BBBB as follows:
(815 ILCS 505/2BBBB new)
Sec. 2BBBB. Customer support service.
(a) As used in this Section, "high-impact social media
company" means an entity that generates at least
$3,000,000,000 in annual revenue and provides any
Internet-accessible platform that:
(1) has 300,000,000 or more monthly active users for
not fewer than 3 of the preceding 12 months; and
(2) constitutes an online product or service that is
primarily used by users to access or share user-generated
content.

10300HB3515ham001 - 2 - LRB103 28704 SPS 58840 a
(b) A high-impact social media company in the State of
Illinois must make available to its customers, at no cost, a
customer support service to address customer issues and
complaints during the hours the high-impact social media
company regularly conducts business. A customer support
service must respond to all customers within 24 hours after a
customer contacts the service and must solve a customer's
issue or complaint within 48 hours after a customer contacts
the service. A high-impact social media company that violates
this Section commits an unlawful practice within the meaning
of this Act.".