Bill Text: IL HB3653 | 2025-2026 | 104th General Assembly | Introduced

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Bill Title: Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a business providing customer support that uses an automated telephone answering system or an automated text interface that simulates conversation shall, during the normal hours of operation of the business, provide the customer with the option of communicating with a human representative at the beginning of the phone call or text interaction.

Spectrum: Partisan Bill (Democrat 1-0)

Status: (Introduced) 2025-02-07 - Filed with the Clerk by Rep. Kevin John Olickal [HB3653 Detail]

Download: Illinois-2025-HB3653-Introduced.html

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104TH GENERAL ASSEMBLY State of Illinois 2025 and 2026 HB3653 Introduced , by Rep. Kevin John Olickal SYNOPSIS AS INTRODUCED:
815 ILCS 505/2HHHH new
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a business providing customer support that uses an automated telephone answering system or an automated text interface that simulates conversation shall, during the normal hours of operation of the business, provide the customer with the option of communicating with a human representative at the beginning of the phone call or text interaction.
LRB104 03038 SPS 13056 b
A BILL FOR
HB3653 LRB104 03038 SPS 13056 b
AN ACT concerning business.
Be it enacted by the People of the State of Illinois,
represented in the General Assembly:
Section 5. The Consumer Fraud and Deceptive Business
Practices Act is amended by adding Section 2HHHH as follows:
(815 ILCS 505/2HHHH new)
Sec. 2HHHH. Automated customer service. A business
providing customer support that uses an automated telephone
answering system or an automated text interface that simulates
conversation shall, during the normal hours of operation of
the business, provide the customer with the option of
communicating with a human representative at the beginning of
the phone call or text interaction.