Bill Text: NJ AR87 | 2020-2021 | Regular Session | Introduced
Bill Title: Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.
Spectrum: Slight Partisan Bill (Republican 2-1)
Status: (Introduced - Dead) 2020-02-03 - Introduced, Referred to Assembly Health Committee [AR87 Detail]
Download: New_Jersey-2020-AR87-Introduced.html
Sponsored by:
Assemblyman JON M. BRAMNICK
District 21 (Morris, Somerset and Union)
SYNOPSIS
Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving message for human.
CURRENT VERSION OF TEXT
As introduced.
An Assembly Resolution urging health insurance providers and prescription drug providers to offer method of speaking to or leaving a message for a human.
Whereas, An increasing number of health insurance providers and prescription drug providers are using automated telephone answering services to receive calls, process transactions, and direct callers to appropriate extensions; and
Whereas, These systems are often difficult to accurately navigate, especially for senior citizens and individuals with impaired hearing; and
Whereas, It is not uncommon for such automated telephone answering services to be designed without a simple and clear method of contacting a human telephone operator or representative; and
Whereas, Consumers often spend excessive lengths of time trying to access a person to speak directly with so that they can resolve simple concerns; and
Whereas, In light of all these factors, it is important to encourage health insurance providers and prescription drug providers that use automated telephone answering services to provide a uniform method of contacting a human operator or representative; now, therefore,
Be It Resolved by the General Assembly of the State of New Jersey:
1. The General Assembly urges health insurance providers and prescription drug providers that use automated telephone answering services to offer individuals who contact them by telephone during normal business hours the option of pressing zero on their telephone in order to speak to or leave a recorded message for a human telephone operator or representative.
STATEMENT
This resolution urges health insurance providers and prescription drug providers that use automated telephone answering services to offer individuals who contact them by telephone during normal business hours the option of pressing zero on their telephone in order to speak to or leave a recorded message for a human telephone operator or representative.
