Bill Text: NY A05583 | 2025-2026 | General Assembly | Introduced

New York Assembly Bill 5583

Introduced

Bill Title: Develops protocols that designated hotline centers play calming music while callers are on hold, regular "comfort" messages, and if necessary, the hotline center shall provide additional messaging to encourage the caller to stay on the line.

Spectrum: Partisan Bill (Democrat 1-0)

Status: (Introduced) 2025-02-18 - referred to mental health [A05583 Detail]

Download: New_York-2025-A05583-Introduced.html




                STATE OF NEW YORK
        ________________________________________________________________________

                                          5583

                               2025-2026 Regular Sessions

                   IN ASSEMBLY

                                    February 18, 2025
                                       ___________

        Introduced  by  M.  of  A.  BUTTENSCHON -- read once and referred to the
          Committee on Mental Health

        AN ACT to amend the mental hygiene law, in relation to establishing  the
          "Mariah  N.  Lacey-Reid  Law" which aids designated hotline centers in
          developing protocols for terminating calls to the  suicide  prevention
          and behavioral health crisis hotline

          The  People of the State of New York, represented in Senate and Assem-
        bly, do enact as follows:

     1    Section 1.  Short title. This act shall be known and may be  cited  as
     2  the "Mariah N.  Lacey-Reid Law".
     3    §  2.  Section  36.03 of the mental hygiene law is amended by adding a
     4  new subdivision (g) to read as follows:
     5    (g) In accordance with 988 best practices and  national  standards,  a
     6  designated   hotline   center  shall  promote  quality  performance  and
     7  connection to  the  suicide  prevention  and  behavioral  health  crisis
     8  hotline,  that shall include but not be limited to, developing protocols
     9  for terminating a call with any person who calls  a  designated  hotline
    10  center,  and  if a caller is placed on hold, a designated hotline center
    11  shall provide calming music, regular "comfort" messages, and  if  neces-
    12  sary, the hotline center shall provide additional messaging to encourage
    13  the caller to stay on the line.
    14    § 3. This act shall take effect immediately.




         EXPLANATION--Matter in italics (underscored) is new; matter in brackets
                              [ ] is old law to be omitted.
                                                                   LBD09763-01-5