Bill Text: TX HB660 | 2025-2026 | 89th Legislature | Introduced
Bill Title: Relating to employee caseload limit goals for child and adult protective services and child-care licensing services and call processing goals for certain of those services.
Spectrum: Partisan Bill (Democrat 1-0)
Status: (Introduced) 2024-11-12 - Filed [HB660 Detail]
Download: Texas-2025-HB660-Introduced.html
89R897 BDP-F | ||
By: Walle | H.B. No. 660 |
|
||
|
||
relating to employee caseload limit goals for child and adult | ||
protective services and child-care licensing services and call | ||
processing goals for certain of those services. | ||
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF TEXAS: | ||
SECTION 1. Subchapter I, Chapter 526, Government Code, as | ||
effective April 1, 2025, is amended by adding Section 526.04011 to | ||
read as follows: | ||
Sec. 526.04011. CASELOAD LIMIT GOALS FOR CERTAIN | ||
CASEWORKERS. Notwithstanding Section 526.0401(d) and to the extent | ||
appropriated money is available for the purpose, the commission or | ||
Department of Family and Protective Services, as appropriate, shall | ||
work toward ensuring that the average caseload for the following | ||
categories of caseworkers does not exceed the number specified by | ||
this section: | ||
(1) for caseworkers conducting child protective | ||
services investigations, an average of 15 cases at any time; | ||
(2) for child protective services caseworkers | ||
providing family-based safety services, an average of 10 cases at | ||
any time; | ||
(3) for child protective services caseworkers | ||
providing services through conservatorship programs, an average of | ||
20 cases at any time; | ||
(4) for child protective services caseworkers | ||
providing services through foster and adoption programs, an average | ||
of 20 cases at any time; | ||
(5) for child-care licensing inspectors, an average | ||
caseload of 64 nonresidential child-care facilities or registered | ||
family homes at any time; | ||
(6) for child-care licensing day-care investigators, | ||
an average caseload of 17 investigations at any time; and | ||
(7) for adult protective services specialists | ||
providing adult protective services through in-home programs, an | ||
average of 22 cases at any time. | ||
SECTION 2. Subchapter C, Chapter 40, Human Resources Code, | ||
is amended by adding Section 40.073 to read as follows: | ||
Sec. 40.073. ABUSE, NEGLECT, AND EXPLOITATION HOTLINE: | ||
CALL PROCESSING GOALS. (a) With respect to the hotline maintained | ||
by the department for purposes of receiving reports under Section | ||
261.103, Family Code, and Section 48.051, to the extent | ||
appropriated money is available for the purpose, the department | ||
shall work toward ensuring that: | ||
(1) the average hold time for calls to the hotline does | ||
not exceed five minutes; and | ||
(2) the call abandonment rate for each state fiscal | ||
year does not exceed 25 percent. | ||
(b) The executive commissioner by rule shall adopt the | ||
methodology to be used to calculate the call abandonment rate | ||
referred to in Subsection (a)(2). | ||
SECTION 3. Not later than December 1, 2026: | ||
(1) the Health and Human Services Commission and the | ||
Department of Family and Protective Services shall jointly submit a | ||
report to the standing committees of the senate and house of | ||
representatives having primary jurisdiction over those state | ||
agencies regarding the agencies' progress in achieving the caseload | ||
limit goals described in Section 526.04011, Government Code, as | ||
added by this Act; and | ||
(2) the Department of Family and Protective Services | ||
shall submit a report to the committees described in Subdivision | ||
(1) of this section regarding the department's progress in | ||
achieving the call processing goals described in Section 40.073, | ||
Human Resources Code, as added by this Act. | ||
SECTION 4. This Act takes effect September 1, 2025. |