Bill Text: FL S0444 | 2020 | Regular Session | Introduced

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Bill Title: Customer Service Standards for State Agencies

Spectrum: Partisan Bill (Democrat 1-0)

Status: (Failed) 2020-03-14 - Died in Innovation, Industry, and Technology [S0444 Detail]

Download: Florida-2020-S0444-Introduced.html

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       Florida Senate - 2020                                     SB 444
       
       
        
       By Senator Rader
       
       
       
       
       
       29-00521-20                                            2020444__
    1                        A bill to be entitled                      
    2         An act relating to customer service standards for
    3         state agencies; amending s. 23.30, F.S.; requiring
    4         departments within the executive branch of state
    5         government to implement certain measures with respect
    6         to telephone calls placed by customers; providing an
    7         effective date.
    8          
    9  Be It Enacted by the Legislature of the State of Florida:
   10  
   11         Section 1. Present paragraphs (c) through (k) of subsection
   12  (4) of section 23.30, Florida Statutes, are redesignated as
   13  paragraphs (d) through (l), respectively, and a new paragraph
   14  (c) is added to that subsection, to read:
   15         23.30 Florida Customer Service Standards Act.—
   16         (4) MEASURES TO BE IMPLEMENTED.—State departments shall:
   17         (c) Employ a system by which a customer who contacts a
   18  department by telephone may press “0” to be transferred to an
   19  operator or is provided with a call-back option in lieu of
   20  waiting on hold.
   21         Section 2. This act shall take effect October 1, 2020.