Bill Text: IL HB4634 | 2023-2024 | 103rd General Assembly | Introduced
NOTE: There are more recent revisions of this legislation. Read Latest Draft
Bill Title: Amends the Public Utilities Act. Repeals a provision that established the Universal Telephone Service Assistance Program. Deletes a cross-reference to the repealed program.
Spectrum: Partisan Bill (Democrat 3-0)
Status: (Passed) 2024-08-09 - Public Act . . . . . . . . . 103-0826 [HB4634 Detail]
Download: Illinois-2023-HB4634-Introduced.html
Bill Title: Amends the Public Utilities Act. Repeals a provision that established the Universal Telephone Service Assistance Program. Deletes a cross-reference to the repealed program.
Spectrum: Partisan Bill (Democrat 3-0)
Status: (Passed) 2024-08-09 - Public Act . . . . . . . . . 103-0826 [HB4634 Detail]
Download: Illinois-2023-HB4634-Introduced.html
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1 | AN ACT concerning regulation.
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2 | Be it enacted by the People of the State of Illinois, | |||||||||||||||||||||
3 | represented in the General Assembly:
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4 | Section 5. The Public Utilities Act is amended by changing | |||||||||||||||||||||
5 | Section 13-506.2 as follows:
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6 | (220 ILCS 5/13-506.2) | |||||||||||||||||||||
7 | (Section scheduled to be repealed on December 31, 2026) | |||||||||||||||||||||
8 | Sec. 13-506.2. Market regulation for competitive retail | |||||||||||||||||||||
9 | services. | |||||||||||||||||||||
10 | (a) Definitions. As used in this Section: | |||||||||||||||||||||
11 | (1) "Electing Provider" means a telecommunications | |||||||||||||||||||||
12 | carrier that is subject to either rate regulation pursuant | |||||||||||||||||||||
13 | to Section 13-504 or Section 13-505 or alternative | |||||||||||||||||||||
14 | regulation pursuant to Section 13-506.1 and that elects to | |||||||||||||||||||||
15 | have the rates, terms, and conditions of its competitive | |||||||||||||||||||||
16 | retail telecommunications services solely determined and | |||||||||||||||||||||
17 | regulated pursuant to the terms of this Article. | |||||||||||||||||||||
18 | (2) "Basic local exchange service" means either a | |||||||||||||||||||||
19 | stand-alone residence network access line and per-call | |||||||||||||||||||||
20 | usage or, for any geographic area in which such | |||||||||||||||||||||
21 | stand-alone service is not offered, a stand-alone flat | |||||||||||||||||||||
22 | rate residence network access line for which local calls | |||||||||||||||||||||
23 | are not charged for frequency or duration. Extended Area |
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1 | Service shall be included in basic local exchange service. | ||||||
2 | (3) "Existing customer" means a residential customer | ||||||
3 | who was subscribing to one of the optional packages | ||||||
4 | described in subsection (d) of this Section as of the | ||||||
5 | effective date of this amendatory Act of the 99th General | ||||||
6 | Assembly. A customer who was subscribing to one of the | ||||||
7 | optional packages on that date but stops subscribing | ||||||
8 | thereafter shall not be considered an "existing customer" | ||||||
9 | as of the date the customer stopped subscribing to the | ||||||
10 | optional package, unless the stoppage is temporary and | ||||||
11 | caused by the customer changing service address locations, | ||||||
12 | or unless the customer resumes subscribing and is eligible | ||||||
13 | to receive discounts on monthly telephone service under | ||||||
14 | the federal Lifeline program, 47 C.F.R. Part 54, Subpart | ||||||
15 | E. | ||||||
16 | (4) "New customer" means a residential customer who | ||||||
17 | was not subscribing to one of the optional packages | ||||||
18 | described in subsection (d) of this Section as of the | ||||||
19 | effective date of this amendatory Act of the 99th General | ||||||
20 | Assembly and who is eligible to receive discounts on | ||||||
21 | monthly telephone service under the federal Lifeline | ||||||
22 | program, 47 C.F.R. Part 54, Subpart E. | ||||||
23 | (b) Election for market regulation. Notwithstanding any | ||||||
24 | other provision of this Act, an Electing Provider may elect to | ||||||
25 | have the rates, terms, and conditions of its competitive | ||||||
26 | retail telecommunications services solely determined and |
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1 | regulated pursuant to the terms of this Section by filing | ||||||
2 | written notice of its election for market regulation with the | ||||||
3 | Commission. The notice of election shall designate the | ||||||
4 | geographic area of the Electing Provider's service territory | ||||||
5 | where the market regulation shall apply, either on a | ||||||
6 | state-wide basis or in one or more specified Market Service | ||||||
7 | Areas ("MSA") or Exchange areas. An Electing Provider shall | ||||||
8 | not make an election for market regulation under this Section | ||||||
9 | unless it commits in its written notice of election for market | ||||||
10 | regulation to fulfill the conditions and requirements in this | ||||||
11 | Section in each geographic area in which market regulation is | ||||||
12 | elected. Immediately upon filing the notice of election for | ||||||
13 | market regulation, the Electing Provider shall be subject to | ||||||
14 | the jurisdiction of the Commission to the extent expressly | ||||||
15 | provided in this Section. | ||||||
16 | (c) Competitive classification. Market regulation shall be | ||||||
17 | available for competitive retail telecommunications services | ||||||
18 | as provided in this subsection. | ||||||
19 | (1) For geographic areas in which telecommunications | ||||||
20 | services provided by the Electing Provider were classified | ||||||
21 | as competitive either through legislative action or a | ||||||
22 | tariff filing pursuant to Section 13-502 prior to January | ||||||
23 | 1, 2010, and that are included in the Electing Provider's | ||||||
24 | notice of election pursuant to subsection (b) of this | ||||||
25 | Section, such services, and all recurring and nonrecurring | ||||||
26 | charges associated with, related to or used in connection |
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1 | with such services, shall be classified as competitive | ||||||
2 | without further Commission review. For services classified | ||||||
3 | as competitive pursuant to this subsection, the | ||||||
4 | requirements or conditions in any order or decision | ||||||
5 | rendered by the Commission pursuant to Section 13-502 | ||||||
6 | prior to the effective date of this amendatory Act of the | ||||||
7 | 96th General Assembly, except for the commitments made by | ||||||
8 | the Electing Provider in such order or decision concerning | ||||||
9 | the optional packages required in subsection (d) of this | ||||||
10 | Section and basic local exchange service as defined in | ||||||
11 | this Section, shall no longer be in effect and no | ||||||
12 | Commission investigation, review, or proceeding under | ||||||
13 | Section 13-502 shall be continued, conducted, or | ||||||
14 | maintained with respect to such services, charges, | ||||||
15 | requirements, or conditions. If an Electing Provider has | ||||||
16 | ceased providing optional packages to customers pursuant | ||||||
17 | to subdivision (d)(8) of this Section, the commitments | ||||||
18 | made by the Electing Provider in such order or decision | ||||||
19 | concerning the optional packages under subsection (d) of | ||||||
20 | this Section shall no longer be in effect and no | ||||||
21 | Commission investigation, review, or proceeding under | ||||||
22 | Section 13-502 shall be continued, conducted, or | ||||||
23 | maintained with respect to such packages. | ||||||
24 | (2) For those geographic areas in which residential | ||||||
25 | local exchange telecommunications services have not been | ||||||
26 | classified as competitive as of the effective date of this |
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1 | amendatory Act of the 96th General Assembly, all | ||||||
2 | telecommunications services provided to residential and | ||||||
3 | business end users by an Electing Provider in the | ||||||
4 | geographic area that is included in its notice of election | ||||||
5 | pursuant to subsection (b) shall be classified as | ||||||
6 | competitive for purposes of this Article without further | ||||||
7 | Commission review. | ||||||
8 | (3) If an Electing Provider was previously subject to | ||||||
9 | alternative regulation pursuant to Section 13-506.1 of | ||||||
10 | this Article, the alternative regulation plan shall | ||||||
11 | terminate in whole for all services subject to that plan | ||||||
12 | and be of no force or effect, without further Commission | ||||||
13 | review or action, when the Electing Provider's residential | ||||||
14 | local exchange telecommunications service in each MSA in | ||||||
15 | its telecommunications service area in the State has been | ||||||
16 | classified as competitive pursuant to either subdivision | ||||||
17 | (c)(1) or (c)(2) of this Section. | ||||||
18 | (4) The service packages described in Section 13-518 | ||||||
19 | shall be classified as competitive for purposes of this | ||||||
20 | Section if offered by an Electing Provider in a geographic | ||||||
21 | area in which local exchange telecommunications service | ||||||
22 | has been classified as competitive pursuant to either | ||||||
23 | subdivision (c)(1) or (c)(2) of this Section. | ||||||
24 | (5) Where a service, or its functional equivalent, or | ||||||
25 | a substitute service offered by a carrier that is not an | ||||||
26 | Electing Provider or the incumbent local exchange carrier |
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1 | for that area is also being offered by an Electing | ||||||
2 | Provider for some identifiable class or group of customers | ||||||
3 | in an exchange, group of exchanges, or some other clearly | ||||||
4 | defined geographical area, the service offered by a | ||||||
5 | carrier that is not an Electing Provider or the incumbent | ||||||
6 | local exchange carrier for that area shall be classified | ||||||
7 | as competitive without further Commission review. | ||||||
8 | (6) Notwithstanding any other provision of this Act, | ||||||
9 | retail telecommunications services classified as | ||||||
10 | competitive pursuant to Section 13-502 or subdivision | ||||||
11 | (c)(5) of this Section shall have their rates, terms, and | ||||||
12 | conditions solely determined and regulated pursuant to the | ||||||
13 | terms of this Section in the same manner and to the same | ||||||
14 | extent as the competitive retail telecommunications | ||||||
15 | services of an Electing Provider, except that subsections | ||||||
16 | (d), (g), and (j) of this Section shall not apply to a | ||||||
17 | carrier that is not an Electing Provider or to the | ||||||
18 | competitive telecommunications services of a carrier that | ||||||
19 | is not an Electing Provider. The access services of a | ||||||
20 | carrier that is not an Electing Provider shall remain | ||||||
21 | subject to Section 13-900.2. The requirements in | ||||||
22 | subdivision (e)(3) of this Section shall not apply to | ||||||
23 | retail telecommunications services classified as | ||||||
24 | competitive pursuant to Section 13-502 or subdivision | ||||||
25 | (c)(5) of this Section, except that, upon request from the | ||||||
26 | Commission, the telecommunications carrier providing |
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1 | competitive retail telecommunications services shall | ||||||
2 | provide a report showing the number of credits and | ||||||
3 | exemptions for the requested time period. | ||||||
4 | (d) Consumer choice safe harbor options. | ||||||
5 | (1) Subject to subdivision (d)(8) of this Section, an | ||||||
6 | Electing Provider in each of the MSA or Exchange areas | ||||||
7 | classified as competitive pursuant to subdivision (c)(1) | ||||||
8 | or (c)(2) of this Section shall offer to all residential | ||||||
9 | customers who choose to subscribe the following optional | ||||||
10 | packages of services priced at the same rate levels in | ||||||
11 | effect on January 1, 2010: | ||||||
12 | (A) A basic package, which shall consist of a | ||||||
13 | stand-alone residential network access line and 30 | ||||||
14 | local calls. If the Electing Provider offers a | ||||||
15 | stand-alone residential access line and local usage on | ||||||
16 | a per call basis, the price for the basic package shall | ||||||
17 | be the Electing Provider's applicable price in effect | ||||||
18 | on January 1, 2010 for the sum of a residential access | ||||||
19 | line and 30 local calls, additional calls over 30 | ||||||
20 | calls shall be provided at the current per call rate. | ||||||
21 | However, this basic package is not required if | ||||||
22 | stand-alone residential network access lines or | ||||||
23 | per-call local usage are not offered by the Electing | ||||||
24 | Provider in the geographic area on January 1, 2010 or | ||||||
25 | if the Electing Provider has not increased its | ||||||
26 | stand-alone network access line and local usage rates, |
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1 | including Extended Area Service rates, since January | ||||||
2 | 1, 2010. | ||||||
3 | (B) An extra package, which shall consist of | ||||||
4 | residential basic local exchange network access line | ||||||
5 | and unlimited local calls. The price for the extra | ||||||
6 | package shall be the Electing Provider's applicable | ||||||
7 | price in effect on January 1, 2010 for a residential | ||||||
8 | access line with unlimited local calls. | ||||||
9 | (C) A plus package, which shall consist of | ||||||
10 | residential basic local exchange network access line, | ||||||
11 | unlimited local calls, and the customer's choice of 2 | ||||||
12 | vertical services offered by the Electing Provider. | ||||||
13 | The term "vertical services" as used in this | ||||||
14 | subsection, includes, but is not limited to, call | ||||||
15 | waiting, call forwarding, 3-way calling, caller ID, | ||||||
16 | call tracing, automatic callback, repeat dialing, and | ||||||
17 | voicemail. The price for the plus package shall be the | ||||||
18 | Electing Provider's applicable price in effect on | ||||||
19 | January 1, 2010 for the sum of a residential access | ||||||
20 | line with unlimited local calls and 2 times the | ||||||
21 | average price for the vertical features included in | ||||||
22 | the package. | ||||||
23 | (2) Subject to subdivision (d)(8) of this Section, for | ||||||
24 | those geographic areas in which local exchange | ||||||
25 | telecommunications services were classified as competitive | ||||||
26 | on the effective date of this amendatory Act of the 96th |
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1 | General Assembly, an Electing Provider in each such MSA or | ||||||
2 | Exchange area shall be subject to the same terms and | ||||||
3 | conditions as provided in commitments made by the Electing | ||||||
4 | Provider in connection with such previous competitive | ||||||
5 | classifications, which shall apply with equal force under | ||||||
6 | this Section, except as follows: (i) the limits on price | ||||||
7 | increases on the optional packages required by this | ||||||
8 | Section shall be extended consistent with subsection | ||||||
9 | (d)(1) of this Section and (ii) the price for the extra | ||||||
10 | package required by subsection (d)(1)(B) shall be reduced | ||||||
11 | by one dollar from the price in effect on January 1, 2010. | ||||||
12 | In addition, if an Electing Provider obtains a competitive | ||||||
13 | classification pursuant to subsection (c)(1) and (c)(2), | ||||||
14 | the price for the optional packages shall be determined in | ||||||
15 | such area in compliance with subsection (d)(1), except the | ||||||
16 | price for the plus package required by subsection (d)(1) | ||||||
17 | (C) shall be the lower of the price for such area or the | ||||||
18 | price of the plus package in effect on January 1, 2010 for | ||||||
19 | areas classified as competitive pursuant to subsection | ||||||
20 | (c)(1). | ||||||
21 | (3) To the extent that the requirements in Section | ||||||
22 | 13-518 applied to a telecommunications carrier prior to | ||||||
23 | the effective date of this Section and that | ||||||
24 | telecommunications carrier becomes an Electing Provider in | ||||||
25 | accordance with the provisions of this Section, the | ||||||
26 | requirements in Section 13-518 shall cease to apply to |
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1 | that Electing Provider in those geographic areas included | ||||||
2 | in the Electing Provider's notice of election pursuant to | ||||||
3 | subsection (b) of this Section. | ||||||
4 | (4) Subject to subdivision (d)(8) of this Section, an | ||||||
5 | Electing Provider shall make the optional packages | ||||||
6 | required by this subsection and stand-alone residential | ||||||
7 | network access lines and local usage, where offered, | ||||||
8 | readily available to the public by providing information, | ||||||
9 | in a clear manner, to residential customers. Information | ||||||
10 | shall be made available on a website, and an Electing | ||||||
11 | Provider shall provide notification to its customers every | ||||||
12 | 6 months, provided that notification may consist of a bill | ||||||
13 | page message that provides an objective description of the | ||||||
14 | safe harbor options that includes a telephone number and | ||||||
15 | website address where the customer may obtain additional | ||||||
16 | information about the packages from the Electing Provider. | ||||||
17 | The optional packages shall be offered on a monthly basis | ||||||
18 | with no term of service requirement. An Electing Provider | ||||||
19 | shall allow online electronic ordering of the optional | ||||||
20 | packages and stand-alone residential network access lines | ||||||
21 | and local usage, where offered, on its website in a manner | ||||||
22 | similar to the online electronic ordering of its other | ||||||
23 | residential services. | ||||||
24 | (5) Subject to subdivision (d)(8) of this Section, an | ||||||
25 | Electing Provider shall comply with the Commission's | ||||||
26 | existing rules, regulations, and notices in Title 83, Part |
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1 | 735 of the Illinois Administrative Code when offering or | ||||||
2 | providing the optional packages required by this | ||||||
3 | subsection (d) and stand-alone residential network access | ||||||
4 | lines. | ||||||
5 | (6) Subject to subdivision (d)(8) of this Section, an | ||||||
6 | Electing Provider shall provide to the Commission | ||||||
7 | semi-annual subscribership reports as of June 30 and | ||||||
8 | December 31 that contain the number of its customers | ||||||
9 | subscribing to each of the consumer choice safe harbor | ||||||
10 | packages required by subsection (d)(1) of this Section and | ||||||
11 | the number of its customers subscribing to retail | ||||||
12 | residential basic local exchange service as defined in | ||||||
13 | subsection (a)(2) of this Section. The first semi-annual | ||||||
14 | reports shall be made on April 1, 2011 for December 31, | ||||||
15 | 2010, and on September 1, 2011 for June 30, 2011, and | ||||||
16 | semi-annually on April 1 and September 1 thereafter. Such | ||||||
17 | subscribership information shall be accorded confidential | ||||||
18 | and proprietary treatment upon request by the Electing | ||||||
19 | Provider. | ||||||
20 | (7) The Commission shall have the power, after notice | ||||||
21 | and hearing as provided in this Article, upon complaint or | ||||||
22 | upon its own motion, to take corrective action if the | ||||||
23 | requirements of this Section are not complied with by an | ||||||
24 | Electing Provider. | ||||||
25 | (8) On and after the effective date of this amendatory | ||||||
26 | Act of the 99th General Assembly, an Electing Provider |
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1 | shall continue to offer and provide the optional packages | ||||||
2 | described in this subsection (d) to existing customers and | ||||||
3 | new customers. On and after July 1, 2017, an Electing | ||||||
4 | Provider may immediately stop offering the optional | ||||||
5 | packages described in this subsection (d) and, upon | ||||||
6 | providing two notices to affected customers and to the | ||||||
7 | Commission, may stop providing the optional packages | ||||||
8 | described in this subsection (d) to all customers who | ||||||
9 | subscribe to one of the optional packages. The first | ||||||
10 | notice shall be provided at least 90 days before the date | ||||||
11 | upon which the Electing Provider intends to stop providing | ||||||
12 | the optional packages, and the second notice must be | ||||||
13 | provided at least 30 days before that date. The first | ||||||
14 | notice shall not be provided prior to July 1, 2017. Each | ||||||
15 | notice must identify the date on which the Electing | ||||||
16 | Provider intends to stop providing the optional packages, | ||||||
17 | at least one alternative service available to the | ||||||
18 | customer, and a telephone number by which the customer may | ||||||
19 | contact a service representative of the Electing Provider. | ||||||
20 | After July 1, 2017 with respect to new customers, and upon | ||||||
21 | the expiration of the second notice period with respect to | ||||||
22 | customers who were subscribing to one of the optional | ||||||
23 | packages, subdivisions (d)(1), (d)(2), (d)(4), (d)(5), | ||||||
24 | (d)(6), and (d)(7) of this Section shall not apply to the | ||||||
25 | Electing Provider. Notwithstanding any other provision of | ||||||
26 | this Article, an Electing Provider that has ceased |
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1 | providing the optional packages under this subdivision | ||||||
2 | (d)(8) is not subject to Section 13-301(1)(c) of this Act. | ||||||
3 | Notwithstanding any other provision of this Act, and | ||||||
4 | subject to subdivision (d)(7) of this Section, the | ||||||
5 | Commission's authority over the discontinuance of the | ||||||
6 | optional packages described in this subsection (d) by an | ||||||
7 | Electing Provider shall be governed solely by this | ||||||
8 | subsection (d)(8). | ||||||
9 | (e) Service quality and customer credits for basic local | ||||||
10 | exchange service. | ||||||
11 | (1) An Electing Provider shall meet the following | ||||||
12 | service quality standards in providing basic local | ||||||
13 | exchange service, which for purposes of this subsection | ||||||
14 | (e), includes both basic local exchange service and any | ||||||
15 | consumer choice safe harbor options that may be required | ||||||
16 | by subsection (d) of this Section. | ||||||
17 | (A) Install basic local exchange service within 5 | ||||||
18 | business days after receipt of an order from the | ||||||
19 | customer unless the customer requests an installation | ||||||
20 | date that is beyond 5 business days after placing the | ||||||
21 | order for basic service and to inform the customer of | ||||||
22 | the Electing Provider's duty to install service within | ||||||
23 | this timeframe. If installation of service is | ||||||
24 | requested on or by a date more than 5 business days in | ||||||
25 | the future, the Electing Provider shall install | ||||||
26 | service by the date requested. |
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1 | (B) Restore basic local exchange service for the | ||||||
2 | customer within 30 hours after receiving notice that | ||||||
3 | the customer is out of service. | ||||||
4 | (C) Keep all repair and installation appointments | ||||||
5 | for basic local exchange service if a customer | ||||||
6 | premises visit requires a customer to be present. The | ||||||
7 | appointment window shall be either a specific time or, | ||||||
8 | at a maximum, a 4-hour time block during evening, | ||||||
9 | weekend, and normal business hours. | ||||||
10 | (D) Inform a customer when a repair or | ||||||
11 | installation appointment requires the customer to be | ||||||
12 | present. | ||||||
13 | (2) Customers shall be credited by the Electing | ||||||
14 | Provider for violations of basic local exchange service | ||||||
15 | quality standards described in subdivision (e)(1) of this | ||||||
16 | Section. The credits shall be applied automatically on the | ||||||
17 | statement issued to the customer for the next monthly | ||||||
18 | billing cycle following the violation or following the | ||||||
19 | discovery of the violation. The next monthly billing cycle | ||||||
20 | following the violation or the discovery of the violation | ||||||
21 | means the billing cycle immediately following the billing | ||||||
22 | cycle in process at the time of the violation or discovery | ||||||
23 | of the violation, provided the total time between the | ||||||
24 | violation or discovery of the violation and the issuance | ||||||
25 | of the credit shall not exceed 60 calendar days. The | ||||||
26 | Electing Provider is responsible for providing the credits |
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1 | and the customer is under no obligation to request such | ||||||
2 | credits. The following credits shall apply: | ||||||
3 | (A) If an Electing Provider fails to repair an | ||||||
4 | out-of-service condition for basic local exchange | ||||||
5 | service within 30 hours, the Electing Provider shall | ||||||
6 | provide a credit to the customer. If the service | ||||||
7 | disruption is for more than 30 hours, but not more than | ||||||
8 | 48 hours, the credit must be equal to a pro-rata | ||||||
9 | portion of the monthly recurring charges for all basic | ||||||
10 | local exchange services disrupted. If the service | ||||||
11 | disruption is for more than 48 hours, but not more than | ||||||
12 | 72 hours, the credit must be equal to at least 33% of | ||||||
13 | one month's recurring charges for all local services | ||||||
14 | disrupted. If the service disruption is for more than | ||||||
15 | 72 hours, but not more than 96 hours, the credit must | ||||||
16 | be equal to at least 67% of one month's recurring | ||||||
17 | charges for all basic local exchange services | ||||||
18 | disrupted. If the service disruption is for more than | ||||||
19 | 96 hours, but not more than 120 hours, the credit must | ||||||
20 | be equal to one month's recurring charges for all | ||||||
21 | basic local exchange services disrupted. For each day | ||||||
22 | or portion thereof that the service disruption | ||||||
23 | continues beyond the initial 120-hour period, the | ||||||
24 | Electing Provider shall also provide an additional | ||||||
25 | credit of $20 per calendar day. | ||||||
26 | (B) If an Electing Provider fails to install basic |
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1 | local exchange service as required under subdivision | ||||||
2 | (e)(1) of this Section, the Electing Provider shall | ||||||
3 | waive 50% of any installation charges, or in the | ||||||
4 | absence of an installation charge or where | ||||||
5 | installation is pursuant to the Link Up program, the | ||||||
6 | Electing Provider shall provide a credit of $25. If an | ||||||
7 | Electing Provider fails to install service within 10 | ||||||
8 | business days after the service application is placed, | ||||||
9 | or fails to install service within 5 business days | ||||||
10 | after the customer's requested installation date, if | ||||||
11 | the requested date was more than 5 business days after | ||||||
12 | the date of the order, the Electing Provider shall | ||||||
13 | waive 100% of the installation charge, or in the | ||||||
14 | absence of an installation charge or where | ||||||
15 | installation is provided pursuant to the Link Up | ||||||
16 | program, the Electing Provider shall provide a credit | ||||||
17 | of $50. For each day that the failure to install | ||||||
18 | service continues beyond the initial 10 business days, | ||||||
19 | or beyond 5 business days after the customer's | ||||||
20 | requested installation date, if the requested date was | ||||||
21 | more than 5 business days after the date of the order, | ||||||
22 | the Electing Provider shall also provide an additional | ||||||
23 | credit of $20 per calendar day until the basic local | ||||||
24 | exchange service is installed. | ||||||
25 | (C) If an Electing Provider fails to keep a | ||||||
26 | scheduled repair or installation appointment when a |
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1 | customer premises visit requires a customer to be | ||||||
2 | present as required under subdivision (e)(1) of this | ||||||
3 | Section, the Electing Provider shall credit the | ||||||
4 | customer $25 per missed appointment. A credit required | ||||||
5 | by this subdivision does not apply when the Electing | ||||||
6 | Provider provides the customer notice of its inability | ||||||
7 | to keep the appointment no later than 8:00 pm of the | ||||||
8 | day prior to the scheduled date of the appointment. | ||||||
9 | (D) Credits required by this subsection do not | ||||||
10 | apply if the violation of a service quality standard: | ||||||
11 | (i) occurs as a result of a negligent or | ||||||
12 | willful act on the part of the customer; | ||||||
13 | (ii) occurs as a result of a malfunction of | ||||||
14 | customer-owned telephone equipment or inside | ||||||
15 | wiring; | ||||||
16 | (iii) occurs as a result of, or is extended | ||||||
17 | by, an emergency situation as defined in 83 Ill. | ||||||
18 | Adm. Code 732.10; | ||||||
19 | (iv) is extended by the Electing Provider's | ||||||
20 | inability to gain access to the customer's | ||||||
21 | premises due to the customer missing an | ||||||
22 | appointment, provided that the violation is not | ||||||
23 | further extended by the Electing Provider; | ||||||
24 | (v) occurs as a result of a customer request | ||||||
25 | to change the scheduled appointment, provided that | ||||||
26 | the violation is not further extended by the |
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1 | Electing Provider; | ||||||
2 | (vi) occurs as a result of an Electing | ||||||
3 | Provider's right to refuse service to a customer | ||||||
4 | as provided in Commission rules; or | ||||||
5 | (vii) occurs as a result of a lack of | ||||||
6 | facilities where a customer requests service at a | ||||||
7 | geographically remote location, where a customer | ||||||
8 | requests service in a geographic area where the | ||||||
9 | Electing Provider is not currently offering | ||||||
10 | service, or where there are insufficient | ||||||
11 | facilities to meet the customer's request for | ||||||
12 | service, subject to an Electing Provider's | ||||||
13 | obligation for reasonable facilities planning. | ||||||
14 | (3) Each Electing Provider shall provide to the | ||||||
15 | Commission on a quarterly basis and in a form suitable for | ||||||
16 | posting on the Commission's website in conformance with | ||||||
17 | the rules adopted by the Commission and in effect on April | ||||||
18 | 1, 2010, a public report that includes the following data | ||||||
19 | for basic local exchange service quality of service: | ||||||
20 | (A) With regard to credits due in accordance with | ||||||
21 | subdivision (e)(2)(A) as a result of out-of-service | ||||||
22 | conditions lasting more than 30 hours: | ||||||
23 | (i) the total dollar amount of any customer | ||||||
24 | credits paid; | ||||||
25 | (ii) the number of credits issued for repairs | ||||||
26 | between 30 and 48 hours; |
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1 | (iii) the number of credits issued for repairs | ||||||
2 | between 49 and 72 hours; | ||||||
3 | (iv) the number of credits issued for repairs | ||||||
4 | between 73 and 96 hours; | ||||||
5 | (v) the number of credits used for repairs | ||||||
6 | between 97 and 120 hours; | ||||||
7 | (vi) the number of credits issued for repairs | ||||||
8 | greater than 120 hours; and | ||||||
9 | (vii) the number of exemptions claimed for | ||||||
10 | each of the categories identified in subdivision | ||||||
11 | (e)(2)(D). | ||||||
12 | (B) With regard to credits due in accordance with | ||||||
13 | subdivision (e)(2)(B) as a result of failure to | ||||||
14 | install basic local exchange service: | ||||||
15 | (i) the total dollar amount of any customer | ||||||
16 | credits paid; | ||||||
17 | (ii) the number of installations after 5 | ||||||
18 | business days; | ||||||
19 | (iii) the number of installations after 10 | ||||||
20 | business days; | ||||||
21 | (iv) the number of installations after 11 | ||||||
22 | business days; and | ||||||
23 | (v) the number of exemptions claimed for each | ||||||
24 | of the categories identified in subdivision | ||||||
25 | (e)(2)(D). | ||||||
26 | (C) With regard to credits due in accordance with |
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| |||||||
1 | subdivision (e)(2)(C) as a result of missed | ||||||
2 | appointments: | ||||||
3 | (i) the total dollar amount of any customer | ||||||
4 | credits paid; | ||||||
5 | (ii) the number of any customers receiving | ||||||
6 | credits; and | ||||||
7 | (iii) the number of exemptions claimed for | ||||||
8 | each of the categories identified in subdivision | ||||||
9 | (e)(2)(D). | ||||||
10 | (D) The Electing Provider's annual report required | ||||||
11 | by this subsection shall also include, for | ||||||
12 | informational reporting, the performance data | ||||||
13 | described in subdivisions (e)(2)(A), (e)(2)(B), and | ||||||
14 | (e)(2)(C), and trouble reports per 100 access lines | ||||||
15 | calculated using the Commission's existing applicable | ||||||
16 | rules and regulations for such measures, including the | ||||||
17 | requirements for service standards established in this | ||||||
18 | Section. | ||||||
19 | (4) It is the intent of the General Assembly that the | ||||||
20 | service quality rules and customer credits in this | ||||||
21 | subsection (e) of this Section and other enforcement | ||||||
22 | mechanisms, including fines and penalties authorized by | ||||||
23 | Section 13-305, shall apply on a nondiscriminatory basis | ||||||
24 | to all Electing Providers. Accordingly, notwithstanding | ||||||
25 | any provision of any service quality rules promulgated by | ||||||
26 | the Commission, any alternative regulation plan adopted by |
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| |||||||
1 | the Commission, or any other order of the Commission, any | ||||||
2 | Electing Provider that is subject to any other order of | ||||||
3 | the Commission and that violates or fails to comply with | ||||||
4 | the service quality standards promulgated pursuant to this | ||||||
5 | subsection (e) or any other order of the Commission shall | ||||||
6 | not be subject to any fines, penalties, customer credits, | ||||||
7 | or enforcement mechanisms other than such fines or | ||||||
8 | penalties or customer credits as may be imposed by the | ||||||
9 | Commission in accordance with the provisions of this | ||||||
10 | subsection (e) and Section 13-305, which are to be | ||||||
11 | generally applicable to all Electing Providers. The amount | ||||||
12 | of any fines or penalties imposed by the Commission for | ||||||
13 | failure to comply with the requirements of this subsection | ||||||
14 | (e) shall be an appropriate amount, taking into account, | ||||||
15 | at a minimum, the Electing Provider's gross annual | ||||||
16 | intrastate revenue; the frequency, duration, and | ||||||
17 | recurrence of the violation; and the relative harm caused | ||||||
18 | to the affected customers or other users of the network. | ||||||
19 | In imposing fines and penalties, the Commission shall take | ||||||
20 | into account compensation or credits paid by the Electing | ||||||
21 | Provider to its customers pursuant to this subsection (e) | ||||||
22 | in compensation for any violation found pursuant to this | ||||||
23 | subsection (e), and in any event the fine or penalty shall | ||||||
24 | not exceed an amount equal to the maximum amount of a civil | ||||||
25 | penalty that may be imposed under Section 13-305. | ||||||
26 | (5) An Electing Provider in each of the MSA or |
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| |||||||
1 | Exchange areas classified as competitive pursuant to | ||||||
2 | subsection (c) of this Section shall fulfill the | ||||||
3 | requirements in subdivision (e)(3) of this Section for 3 | ||||||
4 | years after its notice of election becomes effective. | ||||||
5 | After such 3 years, the requirements in subdivision (e)(3) | ||||||
6 | of this Section shall not apply to such Electing Provider, | ||||||
7 | except that, upon request from the Commission, the | ||||||
8 | Electing Provider shall provide a report showing the | ||||||
9 | number of credits and exemptions for the requested time | ||||||
10 | period. | ||||||
11 | (f) Commission jurisdiction over competitive retail | ||||||
12 | telecommunications services. Except as otherwise expressly | ||||||
13 | stated in this Section, the Commission shall thereafter have | ||||||
14 | no jurisdiction or authority over any aspect of competitive | ||||||
15 | retail telecommunications service of an Electing Provider in | ||||||
16 | those geographic areas included in the Electing Provider's | ||||||
17 | notice of election pursuant to subsection (b) of this Section | ||||||
18 | or of a retail telecommunications service classified as | ||||||
19 | competitive pursuant to Section 13-502 or subdivision (c)(5) | ||||||
20 | of this Section, heretofore subject to the jurisdiction of the | ||||||
21 | Commission, including but not limited to, any requirements of | ||||||
22 | this Article related to the terms, conditions, rates, quality | ||||||
23 | of service, availability, classification or any other aspect | ||||||
24 | of any competitive retail telecommunications services. No | ||||||
25 | telecommunications carrier shall commit any unfair or | ||||||
26 | deceptive act or practice in connection with any aspect of the |
| |||||||
| |||||||
1 | offering or provision of any competitive retail | ||||||
2 | telecommunications service. Nothing in this Article shall | ||||||
3 | limit or affect any provisions in the Consumer Fraud and | ||||||
4 | Deceptive Business Practices Act with respect to any unfair or | ||||||
5 | deceptive act or practice by a telecommunications carrier. | ||||||
6 | (g) Commission authority over access services upon | ||||||
7 | election for market regulation. | ||||||
8 | (1) As part of its Notice of Election for Market | ||||||
9 | Regulation, the Electing Provider shall reduce its | ||||||
10 | intrastate switched access rates to rates no higher than | ||||||
11 | its interstate switched access rates in 4 installments. | ||||||
12 | The first reduction must be made 30 days after submission | ||||||
13 | of its complete application for Notice of Election for | ||||||
14 | Market Regulation, and the Electing Provider must reduce | ||||||
15 | its intrastate switched access rates by an amount equal to | ||||||
16 | 33% of the difference between its current intrastate | ||||||
17 | switched access rates and its current interstate switched | ||||||
18 | access rates. The second reduction must be made no later | ||||||
19 | than one year after the first reduction, and the Electing | ||||||
20 | Provider must reduce its then current intrastate switched | ||||||
21 | access rates by an amount equal to 41% of the difference | ||||||
22 | between its then current intrastate switched access rates | ||||||
23 | and its then current interstate switched access rates. The | ||||||
24 | third reduction must be made no later than one year after | ||||||
25 | the second reduction, and the Electing Provider must | ||||||
26 | reduce its then current intrastate switched access rates |
| |||||||
| |||||||
1 | by an amount equal to 50% of the difference between its | ||||||
2 | then current intrastate switched access rate and its then | ||||||
3 | current interstate switched access rates. The fourth | ||||||
4 | reduction must be made on or before June 30, 2013, and the | ||||||
5 | Electing Provider must reduce its intrastate switched | ||||||
6 | access rate to mirror its then current interstate switched | ||||||
7 | access rates and rate structure. Following the fourth | ||||||
8 | reduction, each Electing Provider must continue to set its | ||||||
9 | intrastate switched access rates to mirror its interstate | ||||||
10 | switched access rates and rate structure. For purposes of | ||||||
11 | this subsection, the rate for intrastate switched access | ||||||
12 | service means the composite, per-minute rate for that | ||||||
13 | service, including all applicable fixed and | ||||||
14 | traffic-sensitive charges, including, but not limited to, | ||||||
15 | carrier common line charges. | ||||||
16 | (2) Nothing in paragraph (1) of this subsection (g) | ||||||
17 | prohibits an Electing Provider from electing to offer | ||||||
18 | intrastate switched access service at rates lower than its | ||||||
19 | interstate switched access rates. | ||||||
20 | (3) The Commission shall have no authority to order an | ||||||
21 | Electing Provider to set its rates for intrastate switched | ||||||
22 | access at a level lower than its interstate switched | ||||||
23 | access rates. | ||||||
24 | (4) The Commission's authority under this subsection | ||||||
25 | (g) shall only apply to Electing Providers under Market | ||||||
26 | Regulation. The Commission's authority over switched |
| |||||||
| |||||||
1 | access services for all other carriers is retained under | ||||||
2 | Section 13-900.2 of this Act. | ||||||
3 | (h) Safety of service equipment and facilities. | ||||||
4 | (1) An Electing Provider shall furnish, provide, and | ||||||
5 | maintain such service instrumentalities, equipment, and | ||||||
6 | facilities as shall promote the safety, health, comfort, | ||||||
7 | and convenience of its patrons, employees, and public and | ||||||
8 | as shall be in all respects adequate, reliable, and | ||||||
9 | efficient without discrimination or delay. Every Electing | ||||||
10 | Provider shall provide service and facilities that are in | ||||||
11 | all respects environmentally safe. | ||||||
12 | (2) The Commission is authorized to conduct an | ||||||
13 | investigation of any Electing Provider or part thereof. | ||||||
14 | The investigation may examine the reasonableness, | ||||||
15 | prudence, or efficiency of any aspect of the Electing | ||||||
16 | Provider's operations or functions that may affect the | ||||||
17 | adequacy, safety, efficiency, or reliability of | ||||||
18 | telecommunications service. The Commission may conduct or | ||||||
19 | order an investigation only when it has reasonable grounds | ||||||
20 | to believe that the investigation is necessary to assure | ||||||
21 | that the Electing Provider is providing adequate, | ||||||
22 | efficient, reliable, and safe service. The Commission | ||||||
23 | shall, before initiating any such investigation, issue an | ||||||
24 | order describing the grounds for the investigation and the | ||||||
25 | appropriate scope and nature of the investigation, which | ||||||
26 | shall be reasonably related to the grounds relied upon by |
| |||||||
| |||||||
1 | the Commission in its order. | ||||||
2 | (i) (Blank). | ||||||
3 | (j) Application of Article VII. The provisions of Sections | ||||||
4 | 7-101, 7-102, 7-104, 7-204, 7-205, and 7-206 of this Act are | ||||||
5 | applicable to an Electing Provider offering or providing | ||||||
6 | retail telecommunications service, and the Commission's | ||||||
7 | regulation thereof, except that (1) the approval of contracts | ||||||
8 | and arrangements with affiliated interests required by | ||||||
9 | paragraph (3) of Section 7-101 shall not apply to such | ||||||
10 | telecommunications carriers provided that, except as provided | ||||||
11 | in item (2), those contracts and arrangements shall be filed | ||||||
12 | with the Commission; (2) affiliated interest contracts or | ||||||
13 | arrangements entered into by such telecommunications carriers | ||||||
14 | where the increased obligation thereunder does not exceed the | ||||||
15 | lesser of $5,000,000 or 5% of such carrier's prior annual | ||||||
16 | revenue from noncompetitive services are not required to be | ||||||
17 | filed with the Commission; and (3) any consent and approval of | ||||||
18 | the Commission required by Section 7-102 is not required for | ||||||
19 | the sale, lease, assignment, or transfer by any Electing | ||||||
20 | Provider of any property that is not necessary or useful in the | ||||||
21 | performance of its duties to the public. | ||||||
22 | (k) Notwithstanding other provisions of this Section, the | ||||||
23 | Commission retains its existing authority to enforce the | ||||||
24 | provisions, conditions, and requirements of the following | ||||||
25 | Sections of this Article: 13-101, 13-103, 13-201, 13-301, | ||||||
26 | 13-301.1, 13-301.2, 13-301.3, 13-303, 13-303.5, 13-304, |
| |||||||
| |||||||
1 | 13-305, 13-401, 13-401.1, 13-402, 13-403, 13-404, 13-404.1, | ||||||
2 | 13-404.2, 13-405, 13-406, 13-501, 13-501.5, 13-503, 13-505, | ||||||
3 | 13-509, 13-510, 13-512, 13-513, 13-514, 13-515, 13-516, | ||||||
4 | 13-519, 13-702, 13-703, 13-704, 13-705, 13-706, 13-707, | ||||||
5 | 13-709, 13-713, 13-801, 13-802.1, 13-804, 13-900, 13-900.1, | ||||||
6 | 13-900.2, 13-901, 13-902, and 13-903, which are fully and | ||||||
7 | equally applicable to Electing Providers and to | ||||||
8 | telecommunications carriers providing retail | ||||||
9 | telecommunications service classified as competitive pursuant | ||||||
10 | to Section 13-502 or subdivision (c)(5) of this Section | ||||||
11 | subject to the provisions of this Section. On the effective | ||||||
12 | date of this amendatory Act of the 98th General Assembly, the | ||||||
13 | following Sections of this Article shall cease to apply to | ||||||
14 | Electing Providers and to telecommunications carriers | ||||||
15 | providing retail telecommunications service classified as | ||||||
16 | competitive pursuant to Section 13-502 or subdivision (c)(5) | ||||||
17 | of this Section: 13-302, 13-405.1, 13-502, 13-502.5, 13-504, | ||||||
18 | 13-505.2, 13-505.3, 13-505.4, 13-505.5, 13-505.6, 13-506.1, | ||||||
19 | 13-507, 13-507.1, 13-508, 13-508.1, 13-517, 13-518, 13-601, | ||||||
20 | 13-701, and 13-712. | ||||||
21 | (Source: P.A. 99-6, eff. 6-29-15; 100-20, eff. 7-1-17; | ||||||
22 | 100-840, eff. 8-13-18 .)
|