Bill Text: NJ A3663 | 2022-2023 | Regular Session | Amended

NOTE: There are more recent revisions of this legislation. Read Latest Draft

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Bill Title: Requires MVC to operate call center to assist with online transactions.

Spectrum: Slight Partisan Bill (Democrat 13-5)

Status: (Engrossed - Dead) 2022-10-27 - Referred to Senate Budget and Appropriations Committee [A3663 Detail]

Download: New_Jersey-2022-A3663-Amended.html

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[First Reprint]

ASSEMBLY, No. 3663

STATE OF NEW JERSEY

220th LEGISLATURE

 

INTRODUCED MARCH 17, 2022

 

 

Sponsored by:

Assemblyman  WILLIAM F. MOEN, JR.

District 5 (Camden and Gloucester)

Assemblyman  PAUL D. MORIARTY

District 4 (Camden and Gloucester)

Assemblyman  DANIEL R. BENSON

District 14 (Mercer and Middlesex)

 

Co-Sponsored by:

Assemblywomen Reynolds-Jackson, Matsikoudis, Assemblymen Webber and Wimberly

 

 

 

 

SYNOPSIS

     Requires MVC to operate call center to assist with online transactions.

 

CURRENT VERSION OF TEXT

     As reported by the Assembly Transportation and Independent Authorities Committee on September 22, 2022, with amendments.

  

An Act concerning services provided by the New Jersey Motor Vehicle Commission and supplementing Title 39 of the Revised Statutes.

 

     Be It Enacted by the Senate and General Assembly of the State of New Jersey:

 

     1.    The New Jersey Motor Vehicle Commission shall maintain a telephone call center ¹located within the State¹ where commission employees, or persons under contract with the commission, are available in real-time, at a minimum, during weekdays between 8:30 a.m. and 4:30 p.m., to assist individuals in navigating the commission's Internet website and processing online transactions. The commission shall provide telephone call center services in both English and Spanish. ¹The commission may provide additional web-based tutorial support and recorded help messages, in order to reduce total call center staffing needs.¹

 

     2.    The New Jersey Motor Vehicle Commission shall collect and make available on its Internet website quarterly performance metric reports of the telephone call center. The reports shall include, but not be limited to, information pertaining to the number of calls, the length of individual wait times, the call purpose, and the length of calls.

 

     3.    This act shall take effect immediately.