Bill Text: NJ AR21 | 2014-2015 | Regular Session | Introduced
Bill Title: Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving a message for a human.
Spectrum: Bipartisan Bill
Status: (Introduced - Dead) 2014-01-16 - Introduced, Referred to Assembly Health and Senior Services Committee [AR21 Detail]
Download: New_Jersey-2014-AR21-Introduced.html
STATE OF NEW JERSEY
216th LEGISLATURE
PRE-FILED FOR INTRODUCTION IN THE 2014 SESSION
Sponsored by:
Assemblyman JON M. BRAMNICK
District 21 (Morris, Somerset and Union)
Assemblyman PAUL D. MORIARTY
District 4 (Camden and Gloucester)
SYNOPSIS
Urges health insurance providers and prescription drug providers to offer option of speaking to or leaving a message for a human.
CURRENT VERSION OF TEXT
Introduced Pending Technical Review by Legislative Counsel
An Assembly Resolution urging health insurance providers and prescription drug providers to offer method of speaking to or leaving a message for a human.
Whereas, An increasing number of health insurance providers and prescription drug providers are using automated telephone answering services to receive calls, process transactions, and direct callers to appropriate extensions; and
Whereas, These systems are often difficult to accurately navigate, especially for senior citizens and individuals with impaired hearing; and
Whereas, It is not uncommon for such automated telephone answering services to be designed without a simple and clear method of contacting a human telephone operator or representative; and
Whereas, Consumers often spend excessive lengths of time trying to access a person to speak directly with so that they can resolve simple concerns; and
Whereas, In light of all these factors, it is important to encourage health insurance providers and prescription drug providers which use automated telephone answering services to provide a uniform method of contacting a human operator or representative; now, therefore,
Be It Resolved by the General Assembly of the State of New Jersey:
1. The General Assembly urges health insurance providers and prescription drug providers which use automated telephone answering services to offer individuals who contact them by telephone during normal business hours the option of pressing zero on their telephone in order to speak to or leave a recorded message for a human telephone operator or representative.
STATEMENT
This resolution urges health insurance providers and prescription drug providers which use automated telephone answering services to offer individuals who contact them by telephone during normal business hours the option of pressing zero on their telephone in order to speak to or leave a recorded message for a human telephone operator or representative.
