IL HB4159 | 2009-2010 | 96th General Assembly
Status
Spectrum: Partisan Bill (Democrat 1-0)
Status: Introduced on February 27 2009 - 25% progression, died in committee
Action: 2009-03-13 - Rule 19(a) / Re-referred to Rules Committee
Pending: House Rules Committee
Text: Latest bill text (Introduced) [HTML]
Status: Introduced on February 27 2009 - 25% progression, died in committee
Action: 2009-03-13 - Rule 19(a) / Re-referred to Rules Committee
Pending: House Rules Committee
Text: Latest bill text (Introduced) [HTML]
Summary
Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Provides that a violation shall result in a $100 fine levied on the public utility for the first offense, with an additional $25 fine for each subsequent offense. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately.
Title
UTILITIES-CUSTOMER SERVICE
Sponsors
History
| Date | Chamber | Action |
|---|---|---|
| 2009-03-13 | Rule 19(a) / Re-referred to Rules Committee | |
| 2009-03-04 | Assigned to Labor Committee | |
| 2009-02-27 | Referred to Rules Committee | |
| 2009-02-27 | First Reading | |
| 2009-02-27 | Filed with the Clerk by Rep. Jehan A. Gordon |
Illinois State Sources
| Type | Source |
|---|---|
| Summary | https://www.ilga.gov/legislation/BillStatus.asp?DocNum=4159&GAID=10&DocTypeID=HB&SessionID=76&GA=96 |
| Text | https://www.ilga.gov/legislation/96/HB/09600HB4159.htm |
