Bill Text: IL HB4159 | 2009-2010 | 96th General Assembly | Introduced
Bill Title: Amends the Public Utilities Act. Provides that a public utility shall maintain a live operator or service representative, rather than a voice recording, to answer customer service calls within 3 minutes of the customer placing the call concerning service. Provides that, if on-site service is required, then a public utility shall provide the customer with a 3-hour time period during which the utility's service representatives must arrive at the customer's location. Provides that a violation shall result in a $100 fine levied on the public utility for the first offense, with an additional $25 fine for each subsequent offense. Provides that the Illinois Commerce Commission shall promulgate rules to implement the specified requirements. Effective immediately.
Spectrum: Partisan Bill (Democrat 1-0)
Status: (Introduced - Dead) 2009-03-13 - Rule 19(a) / Re-referred to Rules Committee [HB4159 Detail]
Download: Illinois-2009-HB4159-Introduced.html
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1 | AN ACT concerning utilities.
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2 | Be it enacted by the People of the State of Illinois,
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3 | represented in the General Assembly:
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4 | Section 5. The Public Utilities Act is amended by adding | ||||||||||||||||||||||||
5 | Section 8-515 as follows:
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6 | (220 ILCS 5/8-515 new)
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7 | Sec. 8-515. Customer service calls for public utility | ||||||||||||||||||||||||
8 | service; time limit and penalties. | ||||||||||||||||||||||||
9 | (a) A public utility shall maintain a live operator or | ||||||||||||||||||||||||
10 | service representative, rather than a voice recording, to | ||||||||||||||||||||||||
11 | answer customer service calls within 3 minutes of the customer | ||||||||||||||||||||||||
12 | placing the call concerning service. | ||||||||||||||||||||||||
13 | (b) If on-site service is required, then a public utility | ||||||||||||||||||||||||
14 | shall provide the customer with a 3-hour time period during | ||||||||||||||||||||||||
15 | which the utility's service representatives must arrive at the | ||||||||||||||||||||||||
16 | customer's location. | ||||||||||||||||||||||||
17 | (c) A violation of this Section shall result in a $100 fine | ||||||||||||||||||||||||
18 | levied on the public utility for the first offense, with an | ||||||||||||||||||||||||
19 | additional $25 fine for each subsequent offense. | ||||||||||||||||||||||||
20 | (d) The Commission shall promulgate rules to implement the | ||||||||||||||||||||||||
21 | requirements of this Section.
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22 | Section 99. Effective date. This Act takes effect upon |
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1 | becoming law.
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