Illinois House Bill 4879

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Spectrum: Partisan Bill (Republican 1-0)
Status: Introduced on February 6 2024 - 25% progression
Action: 2024-02-07 - Referred to Rules Committee
Pending: House Rules Committee
Text: Latest bill text (Introduced) [HTML]

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice within the meaning of the Act for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the high-impact social media company regularly conducts business. Provides that the customer support service must respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Effective January 1, 2025.

FRAUD-CUSTOMER SUPPORT SERVICE

Rep. Dan Caulkins [R]

Date	Chamber	Action
2024-02-07	House	Referred to Rules Committee
2024-02-07	House	First Reading
2024-02-06	House	Filed with the Clerk by Rep. Dan Caulkins

Chapter	Article	Section	Citation Type	Statute Text
815	505	2EEEE	New Code	See Bill Text

Type	Source
Summary	https://www.ilga.gov/legislation/BillStatus.asp?DocNum=4879&GAID=17&DocTypeID=HB&SessionID=112&GA=103
Text	https://www.ilga.gov/legislation/103/HB/10300HB4879.htm