Bill Title: Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice within the meaning of the Act for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the high-impact social media company regularly conducts business. Provides that the customer support service must respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Effective January 1, 2025.

Spectrum: Partisan Bill (Republican 1-0)

Status: (Introduced) 2024-02-07 - Referred to Rules Committee [HB4879 Detail]

Text: Latest bill text (Introduced) [HTML]

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Sponsors

Name	Type	Sponsorship	District	Financial	Encyclopedia	Biography
Representative Dan Caulkins [R]	Primary	Sponsored Bills	HD-088	FollowTheMoney	Ballotpedia	VoteSmart

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