Bill Title: Develops protocols that designated hotline centers play calming music while callers are on hold, regular "comfort" messages, and if necessary, the hotline center shall provide additional messaging to encourage the caller to stay on the line.

Spectrum: Partisan Bill (Democrat 1-0)

Status: (Introduced) 2024-06-04 - reported referred to rules [A10099 Detail]

Text: Latest bill text (Amended) [HTML]

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